Sênior Customer Success Engineer [Hybrid - SP]

As a

Customer Success Engineer , you will manage a portfolio of cybersecurity clients with a deep understanding of their business, risk profile, and security objectives. You will conduct technical onboarding, drive the adoption of PAM solutions, and provide hands-on, consultative support to build secure and scalable infrastructures.

If you are passionate about cybersecurity and thrive in a client-facing, consultative technical role — we want to hear from you!

Responsibilities:

Manage a portfolio of clients from a technical and consultative point of view;

Conduct comprehensive onboarding tailored to each client’s technical needs;

Understand client environments, risk exposure, and business goals;

Create and maintain internal documentation and infrastructure topology;

Execute periodic health checks and performance assessments of PAM platforms;

Offer technical recommendations aligned with industry best practices;

Collaborate closely with Customer Success, Support, and Product teams to ensure technical alignment.

Requirements:

Bachelor's degree in Technology, Networking, Engineering, or related areas;

3 to 6 years of experience in information security, infrastructure, or technical consulting;

Experience in networks, Linux, virtualization (VMware, VirtualBox, Hyper-V), and information security;

Advanced English;

Solid problem-solving skills, customer empathy, and clear communication.

In-person twice a week in Berrini, São Paulo.

Requirements (Nice to Have):

Knowledge of cloud security (certifications in AWS, Azure, etc.);

Experience with PAM, cloud and hybrid architectures, regulatory compliance, and risk management.

Benefits:

Health and Dental plan – SulAmérica (no co-payment);

Meal voucher – R$1,210.00/month (via Caju);

Home office allowance – R$100.00/month;

Wellhub subscription (well-being benefit);

Day off on your birthday;

English classes;

Access to ALURA (tech and career development courses);

All equipment provided;