Application Support Engineer
Georgia IT, Inc.
Job Summary We are seeking a hands-on L3 Support Engineer to serve as the escalation point for critical production issues across trading and risk systems.
This role focuses on:
Deep incident diagnosis
Partnering with engineering teams for fixes and reliability improvements
Building tooling, runbooks, and documentation to enable L1/L2 teams to resolve issues more efficiently Key Responsibilities
Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up
Collaborate with engineering and stakeholders to resolve critical production issues
Partner with product and engineering teams to improve application reliability, operability, and supportability
Enhance logging, monitoring metrics, and alert quality
Develop scripts, runbooks, diagnostics, and tools to reduce mean time to resolution (MTTR)
Create and maintain documentation for L1/L2 teams
Conduct knowledge transfer and enablement sessions
Participate in incident reviews and problem management processes
Drive permanent fixes and automation for recurring issues
Participate in weekend/on-call rotation (approx. 4–6 weekends per year with compensatory time-off) Minimum Qualifications
Bachelor’s degree or equivalent experience
3+ years of experience in software engineering or production support
Strong proficiency in Java or similar programming language
Solid debugging and troubleshooting skills
Experience with scripting (e.g., Bash) and Linux environments
Strong communication skills with the ability to explain technical issues to diverse audiences
Proactive mindset with a strong bias for action
Excellent problem-solving skills, including identifying edge cases and failure scenarios
Experience with SDLC and support tools:
GitLab
JIRA
Incident management tools
Ticket triage and prioritization Preferred Qualifications
Experience supporting trading systems or working with trading desks at an investment bank
Strong SQL skills for data validation and incident triage
Experience with object-oriented programming and microservices-based architectures (Java/SOA)
Experience with monitoring and alerting tools:
Prometheus
Grafana
Kibana
PagerDuty
Familiarity with DevOps, CI/CD practices, and Agile methodologies
Knowledge of Fixed Income products:
Rates
Credit
FX
Commodities Work Model & Schedule
Strong collaboration with engineering and trading support teams
On-call/weekend rotation: approximately 4–6 weekends per year (scheduled in advance)
Vaga publicada há 4 dias atrás
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