Technical Support Engineer

About the job Mercor

connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include

Benchmark ,

General Catalyst ,

Peter Thiel ,

Adam D'Angelo ,

Larry Summers , and

Jack Dorsey . Position:

Customer Success Engineer (LatAm) Type:

Contract Compensation:

$40,000–$50,000 Location:

Remote Role Responsibilities Respond to support requests from

Mercor’s talent pool

who have questions or issues applying for roles on our platform. Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. Consolidate insights and make recommendations about product areas needing improvement. Build talent-facing documentation to address common questions in our support queue. Maintain enthusiasm and positivity while writing replies in near-perfect English. Qualifications Must-Have Ability to debug web applications, likely from a

Degree in Computer Science ,

Software Engineering , or a related technical field OR experience building modern web applications ( React ,

Node ,

Flask ,

Next.js , etc.) OR

2-5 years

of experience supporting customers on such web applications. Experience doing

SaaS-based product work . Experience using a support platform like

Zendesk ,

Intercom ,

Help Scout ,

Freshdesk , or

Crisp . Application Process (Takes 20–30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: Ver o e-mail no euspert.app PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.