Customer Success Manager

Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

What we’re looking for in you

Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We’re looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue.

As Customer Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support which is achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions.

What will you be doing?

• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.

• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line.

• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.

• Educate clients on how to maximize the value they receive from a relationship with Argus Media.

• Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction.

• Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement.

• Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.

• Accurately maintain customer, user records and client engagement activity efficiently.

• Participate in client engagement initiatives to increase client retention and account penetration.

• Travel as required within the region.

• Gather competitor intelligence.

• Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.

• Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content.

Skills And Experience

• Proficiency in Portuguese, English and Spanish.

• Experience working in customer success\service or sales environment.

• Experience of working with stakeholders across the organization.

• Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships.

• Highly organized with strong attention to detail

• Experience using databases or sales processing systems.

• Good knowledge of Microsoft Excel.

• Excellent communication, interpersonal and relationship building skills.

• Strong co-ordination and time management skills with the ability to meet deadlines.

• Able to work as part of a team.

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Pursuant to Brazilian current legislation and for so long as such legislation shall remain in force, you are entitled to receive:

• A Christmas bonus (also called “13th Salary”), equivalent to one monthly salary.

• A 30-day vacation period per year.

• A vacation payment equivalent to one-third of your monthly salary.

• A severance fund to de deposited in a special bank account (FGTS), in the amount of 8% of your monthly salary.

Benefits

• Health Insurance – SulAmerica

• Dental Insurance – SulAmerica

• Life Insurance - Prudential

• Pension Plan

• Meal Voucher

• Mobility Allowance

• Pharmacy Allowance

• Gym Subsidy

• Parking

• Daycare allowance for children up to 5 years old

• 4 days off per Year

• Quick Massage