Account Manager - Client Success

WE ARE HIRING AN ACCOUNT MANAGER-CLIENT SUCCESS

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing

• Own the end-to-end delivery of assigned client campaigns, ensuring they launch on time, on budget and to brief

• Act as the main point of contact for clients during campaign delivery, building trusted relationships and managing expectations

• Coordinate cross-functional teams (creative, fulfilment, tech, insights) to resolve issues and maintain momentum

• Monitor campaign performance and optimise execution to meet agreed KPIs; provide clear, actionable reports and recommendations

• Manage campaign budgets, invoices and partner fulfilment to ensure accurate financial control

• Lead quality assurance checks on assets, customer journeys and reward fulfilment to maintain outstanding customer experience

• Support post-campaign debriefs, capture learnings and identify upsell or renewal opportunities

• Maintain accurate records in CRM and project management tools and report on pipeline, risks and outcomes

Who we're looking for

• Proven experience managing digital or rewards-led marketing campaigns, client accounts or programme delivery

• Strong stakeholder management and communication skills with confidence liaising at all levels

• Organised and detail-oriented with experience managing multiple projects and deadlines

• Analytical mindset with the ability to interpret campaign data and translate it into clear recommendations

• Commercially aware — able to manage budgets and spot opportunities for growth

• Collaborative team player who thrives in a fast-paced, scale-up environment

• Proactive, client-focused and resilient under pressure

• Experience with CRM and project management tools; familiarity with loyalty platforms or fulfilment networks is beneficial

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!