Manager, Sales Transaction Support

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary The Manager, Sales Transactions Support is accountable for all strategic objectives and works to ensure quarterly financial targets are met, as defined by the sales organization. Responsibilities Sales Support Assists Sales Management with identifying and understanding process bottlenecks and inconsistencies, and works with cross-functional teams to eliminate areas of sales drag

Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs

Engages global peers to help define best practices and establish a collaborative forum for standardization

Monitors and maintains the team’s adherence to all SOX compliant responsibilities, as well as the integrity of all Salesforce and Siebel CRM data

Reporting & Business Analysis Manages various transactional support reporting and dashboard creation

Designs and enables dashboards needed for operational visibility in to transactional KPI's and SLO compliance

Monitors dashboards and is able to identify regional trends and make corrective actions as needed to maintain established KPI's

Process Improvement Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption

Is able to work cross region to share best practices and accelerate adoption

Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process

People Management Provides leadership and direction to the team to ensure overall success

Drives accountability for the performance and results of direct reports

Is responsible for all hiring decisions and activities including job definition, interviewing, selection, and onboarding

Is responsible for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career development

Ensures workload is balanced

Assesses employee engagement and develops and implements strategies and programs to improve it

Models the Equinix Culture and Values

Qualifications 7+ years experience preferred

Bachelor's Degree required

Advance English

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. This posting is a new position within our organization.