After-sales Service Manager

About the Company

As the biggest engine manufacturer in China, Weichai Group is looking for a high-performance After-sales Service Manager for engine service and channel development. This position will be mainly responsible for the Brazil market, but also include the Guyana market, planning and implementing all directing activities of Weichai engines service activities.

About the Role

This role will focus on managing the operations of the service center and ensuring customer satisfaction through effective service management and continuous improvement activities.

Responsibilities

• Manages all operations of service center including service staff and supervisors;
• Resolves most complex business problems for those on the team;
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations goals;
• Responsible for the construction and optimization of local services and accessories network;
• Responsible for maintaining relationship with main customer and improving customer satisfaction;
• Responsible for researching competitive products in local market;
• Responsible for the failure analysis and recommendations for product improvement;
• Assists the company to complete the important projects in the local;
• Assists with the transfer of knowledge; coaches and mentors less experienced technicians and engineers;
• Investigate potential partners in the local market and select high quality service stations or accessory agents, and report to the branch office director;
• Assess the operation status of existing local service stations and assist the director to promote the construction of boutique service stations;
• Assist the director to make service management regulations for the main customer;
• Assist the director gather valued market information (for example, the competitive products information, service policy, etc.) and assist the director make or update service policy according to the information;
• Perform failure analysis on major or batch failures, propose improvement suggestion and report to the branch office director;
• Provide necessary technical support for the local service station to solve knotty problems;
• Report the accomplished and processed work every week;
• Assist the company to complete the important Project;
• Performs other related tasks as may be assigned.

Qualifications

• Bachelor degree in Engineering or Mechanic;
• At least 5 years in Diesel Engine Market;
• Fluent level in English.

Required Skills

• Relevant knowledge of Diesel Engines;
• Proven tracking records in channel development;
• Knowledge of customer service;
• Proven ability to achieve sales target;
• New distributors development and network setting up;
• Excellent communication and negotiation skills;
• Good planning and organizational skills.

Pay range and compensation package

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Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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