Customer Success Account Manager

About Solvace

Solvace is a fast-growing SaaS platform allowing manufacturing organizations to digitize their Operational Excellence activities, leading to both higher efficiency and effectiveness to create deep impact on their business. Our all-in-one digital OpEx platform contributes to breaking silos while integrating all functions and empowering people across industrial sites.

We integrate with any company's ERP/MES and connect their data, processes and people (from front-line workers to management levels) leading to better decision making, boosted results, and improvement of local/global communities' collaboration. We are using a revolutionary software in the Industry 4.0 context with innovative functionalities, new technologies as AR, VR, IoT and AI.

Our 70,000 users represent a large range of industries across the globe. Find out more at:

As an Account Manager – Customer Success, you'll be the strategic partner for our clients. You'll guide them through onboarding, adoption, and ongoing optimization of our platform, ensuring they realize the full potential of our technology to support the clients' Operational Excellence journeys. Your focus will be on retention, satisfaction, and growth—building relationships that last.

You will be part of a passionate team of 60+ professionals and you will report to the Account Director.

Location & type: remote full-time job, located preferrably in Brazil.

Key Responsibilities:

- Serve as the primary point of contact for a portfolio of clients - Understand each client's operational goals, challenges, and KPIs to best match our solutions accordingly - Drive successful onboarding and ensure smooth implementation in complex manufacturing environments - Build and manage plan to improve key indicators (SLA, NPS, ...) - Monitor usage and performance metrics to proactively identify opportunities for improvement - Conduct regular business reviews to assess value delivery and align on strategic goals - Identify and execute upsell / cross sell opportunities that enhance client outcomes - Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and advocate for client needs - Provide consultative guidance on best use of the platform to support Operational Excellence approaches - Maintain accurate records of account activity, renewal timelines, and client feedback in CRM systems - Monitor the Invoice process, including renewals

Requirements:

- Bachelor's degree in Business, Engineering, or related field, or equivalent experience - 3+ years of experience in account management or customer success, preferably in SaaS or manufacturing tech - Familiarity with manufacturing processes, systems (e.g., ERP, MES), and operational challenges - Knowledge in Operational Excellence Methodologies – TPM, WCM, Six Sigma,... - Strong communication and relationship-building skills with technical and non-technical stakeholders at all levels from shop floor to C-level - Strategic thinker with a proactive approach to problem-solving and client engagement - Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms - Ability to work with teams of diverse cultures - Fluent in Portugues, English with Spanish as a plus - Excellent writing, communication, presentation and management skills

We Expect that you will:

- - Collaborate in a dynamic, flexible, creative, and open environment. - - Enjoy exploring new approaches and technologies. - - Communicate clearly and objectively in an agile team. - - Embrace learning from mistakes and reporting them – growth mindset. - - Go the extra mile! Exceed client expectations and share experiences and ideas with the team. - - Work remote with possibility to travel – willingness to go see the customer – expect 50% travel

How to Apply:

If you're passionate about driving customer success in a cutting-edge SaaS environment, we invite you to join our 60+ professional team at Solvace. Apply by submitting your application here.