Customer Service Representative

Customer Service Representative - Detalhes da Vaga. ● Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. ● Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team. ●Essential Duties And Responsibilities- Accurately and promptly enter purchase orders received from customers and from the sales representatives they support. ●- Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements. ●- Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company''s service standards. ●- Operate under the guidelines established for the region, ensuring compliance with policies, procedures, and best practices. ●- Actively participate in continuous improvement initiatives, working together with the Coordination team to optimize processes and enhance service quality. ●Education & Experience- Education: Bachelor ´s degree in Administration, engineering or related fields. ●- Experience: 2-3 years in customer service (B2B) related areas. ●- Languages: English, Spanish and Portuguese - Advanced Level (mandatory)Knowledge, Skills, & Talents- Excellent verbal and written communication skills in English, Spanish and Portuguese (mandatory). ●- Strong organizational and time-management abilities, with the capacity to handle multiple priorities. ●- Accuracy and attention to detail when entering, reviewing, and managing customer orders. ●- Ability to analyze issues, identify root causes, and propose effective solutions for customers. ●- Solid interpersonal skills to collaborate with sales teams, logistics, finance, and other internal areas. ●- Proficiency in Microsoft Office (Excel, Outlook, Teams) and other productivity tools. ●- Customer-focus mindset with the ability to maintain professionalism under pressure. ●- High sense of ownership and accountability in service delivery. ●- Empathy and patience when handling customer concerns. ●- Adaptability to fast-paced environments and operational changes. ●- Natural collaborator, contributing to a positive team dynamic. ●- Continuous improvement mindset, always seeking opportunities to optimize processes. ●Working Conditions- Work Model: Hybrid, three days on-site and two days working from home. ●- Worksite Address: Avenida Presidente Juscelino Kubitschek, 1600, São Paulo, BrasilEqual Employment OpportunityVantage is an equal opportunity employer. ● Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. ●About VantageVantage provides natural solutions to our customers'' technical performance and marketing needs through a unique combination of chemistry, application expertise and service. ● Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. ● Vantage is headquartered in Deerfield, IL. ●, operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction. ●We are a dynamic people-centered organization where you''ll be part of a collaborative global team. ● Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. ● We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. ● We''re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. ● Most importantly, we know you''re going to like it here. ● For more information visit: vantagegrp. ●Com or LinkedIn/vantage. ●. Requisitos para participar do processo. ● . O que oferecemos.