Customer Retention Representative

Launch Your Next Successful Chapter with Veta Virtual!

Competitive Salary in USD | 100% Remote | Performance Incentives | Customer-Facing Revenue Role

Veta Virtual is hiring a Customer Retention Representative for one of our high-growth clients in the Fintech and Cryptocurrency industry. This is a revenue-generating, relationship-driven role built for someone who is persuasive, energetic, and genuinely enjoys connecting with people over the phone. You will be the voice that brings customers back, reignites their interest, and reminds them why they chose this platform in the first place. If you are a confident communicator with strong consultative selling skills and a hunger to exceed goals, this role was made for you.

Your Role:

As a Customer Retention Representative , you will work directly within our client's retention team, reaching out to inactive customers via phone and SMS to re-engage them with a leading cryptocurrency kiosk platform. You will use consultative selling techniques, handle objections confidently, and leverage incentives and promotions to drive customers back to active status. Your mission is simple: turn inactive customers into loyal, revenue-generating ones. Your day-to-day will involve:

• Conducting high-volume outbound outreach to hundreds of existing customers daily via phone — with targeted SMS follow-ups to maximize re-engagement rates and recovery outcomes.
• Identifying the right customers to target through data analysis and critical thinking — prioritizing outreach based on transaction history, inactivity windows, and revenue potential.
• Engaging customers in meaningful, consultative conversations centered around the value and benefits of returning to the cryptocurrency kiosk platform — meeting them where they are and addressing their specific hesitations.
• Educating customers on available products, value-added services, and customer benefits — clearly explaining how the platform works in a way that resonates with a wide range of audiences, from first-time crypto users to experienced investors.
• Handling objections, competing offers, and customer concerns with confidence, empathy, and a solutions-oriented approach that builds trust and drives action.
• Leveraging a broad range of sales strategies and marketing tools — including discount codes, promotions, and incentive programs — to create urgency and close re-engagement conversations effectively.
• Identifying trends and revenue opportunities within the existing customer base to help drive growth in per-customer average revenue over time.
• Maintaining accurate activity logs and customer interaction records in CRM tools — ensuring every outreach, follow-up, and outcome is properly documented.

✅ What You'll Need:

• Demonstrated ability to influence decisions and drive outcomes through consultative, relationship-based selling — you know how to guide a conversation without being pushy.
• Strong verbal communication and phone presence — you are confident, clear, and professional on every call, and you know how to adapt your tone to different audiences.
• Proven track record of managing diverse customer relationships and consistently meeting or exceeding revenue or retention goals.
• Ability to explain complex or unfamiliar topics — like cryptocurrency and blockchain — in simple, relatable, and compelling terms for a wide variety of audiences.
• Experience handling objections and competing offers with composure, empathy, and a solutions-first mindset.
• Highly self-motivated and goal-oriented — you do not need to be managed; you hold yourself to a high standard and consistently push to exceed your targets.
• Comfortable working in a high-volume, fast-paced, entrepreneurial environment where priorities shift and adaptability is key.
• Able to work independently and stay productive in a fully remote setting without losing momentum or accountability.
• Bonus: basic knowledge of cryptocurrency, blockchain, or how crypto kiosks work.
• Bonus: genuine passion for fintech, digital currency, and the future of financial technology.
• Bonus: previous experience in customer retention, win-back campaigns, or outbound re-engagement roles.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

What We Offer:

• Competitive salary in USD — paid consistently every month, no matter where you are.
• Performance-based incentives — your results are recognized and rewarded directly.
• 10 paid vacation days per year plus all U.S. federal holidays.
• 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
• A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your conversations directly drive company revenue.
• A collaborative, supportive culture through Veta Virtual and our client — where your performance is celebrated and your growth is taken seriously from day one.

Ready to Apply?

If you are ready to pick up the phone, re-ignite customer relationships, and earn what a top retention professional deserves — apply now and launch your next chapter with Veta Virtual. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process. It is your first opportunity to show us your communication style, your energy, and what makes you the right person for this role. We can't wait to meet you!