Resultados de pesquisa: 6 vagas
...assigned local country/ies.
• Meet or exceed the targets set by the management with regards to:
- Customer Satisfaction
- TDD, RTDD, ITDD,... ...transition metrics.
• Proactively coordinate, track and manage service & solution components until full delivery of completed...
votre rôle
Manage team of customer operations associates (COAs)
Manage day-to-day operational tasks
Single point of contact for all operational requirements and all escalations within the scope of COAs/service management
Drive the operation effectively...
votre rôle
2nd Escalation contact for internal teams, vendors and customers;
Act as backup during Manager's absence;
Manage vacation and work time;
Manage workload;
Order assignment;
Monitor agents' KPI and quality performance and address any gaps;...
...maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer... ...Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service...
votre rôle
Manage dedicated customer networks
Performing implementation and changes.
Configuring Cisco, Juniper, Fortinet, Viptela and others.
COmunication skills to join conference calls, doing consultancy and performing activity with end customer
votre...
...indústria de bebidas ou indústria de grande porte, Conhecimento em: CLP ( Allem Bradley logix 500 e logix 5000/ Siemens microwin , simatic manager step 7, Tia portal), IHMs (Siemens e wincc flexible e Allen Bradley Factory talk view), Supervisórios (Elipse E3), Outros atributos...