BUSINESS ANALYST (HYBRID)

BUSINESS ANALYST (HYBRID LISBON)

Portuguese company hires for hybrid position

Location: Lisbon, Portugal

⚠️ Only candidates already based in Portugal will be considered

Work Model: Hybrid

️ Language Requirements: English (C1 – Professional Proficiency)

Seniority: Senior (5+ years)

Sector: Banking

Rate Between €2800 - 3100 RV / €1800 - 2100 CTI

⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

About the Opportunity

We are looking for an experienced Business Analyst to join a dynamic international banking environment, supporting critical financial systems and business operations.

In this role, you will act as the key liaison between Business Units, Finance Teams, Back Office Operations, and IT teams, ensuring the smooth operation of accounting and financial reporting flows. You will play a vital role in production support, incident management, financial closing activities, and continuous process improvement initiatives.

This is an excellent opportunity for professionals who enjoy combining business analysis, production support, stakeholder management, and financial operations within a fast-paced and highly collaborative environment.

What You'll Be Doing

As a Business Analyst, you will be responsible for:

Business & User Support

• Provide functional and technical support to business users, finance teams, and back-office operations.
• Investigate, analyze, and resolve production issues and user requests.
• Coordinate with multiple support teams to ensure timely issue resolution.
• Communicate effectively with stakeholders regarding incidents, changes, and solutions.

Production Monitoring & Incident Management

• Monitor application and business process performance.
• Track incidents and ensure appropriate follow-up until resolution.
• Prepare incident reports, dashboards, and operational metrics.
• Identify recurring issues and contribute to continuous improvement initiatives.

Financial Operations Support

• Monitor accounting and financial transactions.
• Analyze rejected accounting entries and investigate root causes.
• Support monthly, quarterly, and year-end financial closing activities.
• Ensure the accuracy and integrity of financial processing workflows.

System Administration & Maintenance

• Manage business rules and configuration settings.
• Maintain data dictionaries and reference data.
• Support accounting and non-accounting workflow configurations.
• Collaborate closely with central IT teams to maintain system stability and operational efficiency.

Mandatory Technical Requirements

Business Analysis & Operations

• Minimum 5 years of experience as a Business Analyst, Functional Analyst, or similar role.
• Experience supporting business-critical applications and operational processes.
• Strong understanding of incident management and production support activities.

Mainframe Technologies

• Strong knowledge of:
• COBOL
• JCL
• Experience working in Mainframe environments.

Microsoft Office Suite

• Advanced proficiency in:
• Excel
• PowerPoint
• Word
• Ability to create reports, dashboards, presentations, and business documentation.

Financial & Banking Operations

• Experience supporting finance, accounting, or banking processes is highly valued.
• Knowledge of financial closing activities and accounting flows is considered a strong advantage.

Ideal Candidate Profile

We are looking for a professional who:

✅ Has experience supporting critical business and financial applications.

✅ Enjoys investigating issues, identifying root causes, and driving solutions.

✅ Can communicate effectively with both business and technical stakeholders.

✅ Thrives in fast-paced and multicultural environments.

✅ Demonstrates strong analytical thinking and problem-solving skills.

✅ Is highly organized, proactive, and detail-oriented.

✅ Takes ownership of incidents and follows through to resolution.

✅ Has a strong customer-service mindset and commitment to operational excellence.

Candidate Self-Assessment

Before applying, ask yourself:

• Do I have at least 5 years of experience as a Business Analyst or Functional Analyst?
• Have I worked in banking, finance, accounting, or financial operations environments?
• Am I comfortable supporting business users and managing production incidents?
• Do I have practical experience with COBOL and/or JCL in Mainframe environments?
• Have I participated in financial closing processes or accounting-related operations?
• Am I experienced in preparing operational reports and dashboards?
• Can I effectively communicate with business stakeholders, finance teams, and IT departments?
• Do I enjoy troubleshooting issues and coordinating resolutions across multiple teams?
• Am I comfortable working in an international and multicultural environment?
• Can I manage multiple priorities while maintaining attention to detail?

If you answered "Yes" to most of these questions, we would be excited to hear from you.

What Success Looks Like

In this role, success means:

• Delivering excellent support to business and finance users.
• Ensuring smooth operation of critical financial processes.
• Reducing incident resolution times and improving service quality.
• Supporting accurate and timely financial closing activities.
• Building strong relationships with stakeholders across business and IT teams.
• Contributing to operational excellence and continuous improvement initiatives.

Keywords That Should Appear on Your Resume

Business Analyst, Functional Analyst, Production Support, Application Support, Banking Operations, Financial Systems, Accounting Flows, Financial Reporting, Incident Management, Problem Management, Business Support, User Support, Mainframe, COBOL, JCL, Financial Closing, Month-End Closing, Quarter-End Closing, Accounting Entries, Reconciliation, Back Office Operations, Finance Operations, Data Analysis, Root Cause Analysis, Stakeholder Management, Process Improvement, Operational Support, Microsoft Excel, PowerPoint, Word, Reporting, Dashboard Creation, Business Processes, Banking Systems, Financial Services, Functional Specifications, Service Management, Troubleshooting, Business Operations

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