Customer Success Technical Advisor

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Technical Advisor

Role Overview The Technical Advisor is a strategic customer-facing role responsible for managing the post-sales lifecycle of assigned customers while acting as their trusted cybersecurity advisor.

This role combines deep cybersecurity expertise with strong customer engagement to help organizations successfully adopt, operationalize, and maximize the value of the TrendAI security platform. The Technical Advisor works closely with customers to optimize their security architecture, strengthen their cyber resilience, and ensure the platform is effectively integrated into their security operations.

The role collaborates closely with the Sales organization to support account strategy, renewals, and growth opportunities while ensuring customers achieve their security and business objectives.

Key Responsibilities Customer Relationship Ownership • Serve as the primary post-sales owner for assigned customer accounts. • Lead ongoing engagement with customers to ensure strong relationships and alignment with their security and business priorities. • Perform responsibilities typically associated with customer lifecycle management, including: - Customer onboarding and adoption planning - Success planning - Executive Business Reviews (EBRs) - Adoption and usage monitoring - Customer health management - Renewal support • Build trusted relationships with key stakeholders such as CISOs, security architects, SOC leaders, and IT leadership. • Proactively identify and mitigate risks that could impact customer satisfaction, adoption, or retention.

Technical Advisory • Act as a trusted cybersecurity advisor to customers. • Provide guidance on security architecture, threat detection strategies, and operational best practices. • Conduct architecture discussions and technical reviews to ensure the effective deployment and optimization of the TrendAI platform. • Translate complex cybersecurity topics into actionable guidance for both technical and executive stakeholders.

Value Realization & Adoption • Ensure customers achieve measurable value and outcomes from the TrendAI platform. • Drive adoption and optimization of capabilities such as: - XDR - Endpoint protection - Cloud security - Identity protection - AI-driven threat detection • Help customers improve their security maturity and operational effectiveness. • Track and communicate customer outcomes, platform value, and ROI.

Customer Challenges & Opportunity Identification • Proactively identify new customer challenges, evolving risks, and security gaps within the customer environment. • Engage with customer stakeholders to understand operational, technical, and strategic security challenges. • Develop and recommend solutions and strategies leveraging TrendAI capabilities to help customers address these challenges. • Identify opportunities to expand the adoption of the TrendAI platform by aligning additional capabilities with the customer’s evolving needs. • Partner with Sales to position new solutions that enhance the customer’s security posture while expanding the TrendAI footprint within the organization.

Security Posture Improvement Leadership • Help customers evaluate and improve their overall cybersecurity posture and resilience. • Conduct security maturity and posture assessments aligned with industry frameworks such as NIST, CIS, and Zero Trust. • Provide strategic guidance on improving threat detection, response capabilities, and security operations efficiency. • Work with customers to define security improvement roadmaps that leverage TrendAI technologies to reduce risk and strengthen cyber defenses.

Sales Collaboration & Account Growth • Partner closely with the Sales team on account strategy and customer engagement. • Support renewals, expansions, and strategic account planning. • Contribute technical expertise to help demonstrate the value and impact of TrendAI solutions during customer engagements.

Internal Collaboration • Work closely with Sales, Sales Engineering, Product Management, and Threat Research teams. • Provide feedback from customers to help improve product capabilities, adoption strategies, and customer experience.

Required Qualifications • 7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor. • Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture. • Experience working directly with enterprise security teams and CISOs. • Strong customer engagement and relationship management skills. • Ability to communicate effectively with both technical and executive stakeholders.

Preferred Qualifications • Experience working at a cybersecurity vendor in a post-sales or technical advisory role. • Familiarity with industry frameworks such as MITRE ATT&CK, NIST, CIS, and Zero Trust architectures. • Security certifications such as CISSP, CISM, CCSP, or GIAC.

Key Success Metrics • Customer platform adoption and usage. • Customer retention and renewal success. • Expansion opportunities identified and supported. • Improvement in customer security maturity. • Customer satisfaction and long-term engagement.

Business Impact of the Role The Technical Advisor plays a critical role in ensuring customers successfully adopt, operationalize, and expand their use of the TrendAI cybersecurity platform. By combining deep technical expertise with proactive customer engagement, this role helps organizations strengthen their security posture while maximizing the value of their investment in TrendAI.

Through ongoing advisory, value realization efforts, and identification of emerging customer challenges, the Technical Advisor contributes directly to customer retention, renewal success, and platform expansion. By partnering closely with Sales and aligning solutions with evolving customer needs, the role supports revenue growth, increased platform adoption, and long-term strategic customer relationships.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.