Client Solutions Director

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple is growing, and we are looking to recruit an experienced Client Solutions Director based in São Paulo. Reporting to the Managing Director for LATAM, this position represents an excellent opportunity to lead the technical direction for the region's largest financial institutions. You will manage the full customer journey—from spotting initial issues to developing solid architectures and moving solutions into production. The ideal candidate prioritizes customer needs, is a skilled problem-solver, and is deeply passionate about the digital asset industry.

WHAT YOU’LL DO: Demonstrate knowledge of Ripple products, including Custody (MPC, HSM, Managed Custody), Stablecoins (RLUSD), and Payments (Collections/Pay-in and Payout-out for Fiat and Stablecoins), effectively communicating value propositions to Large Banks, Financial Institutions, and Crypto-Natives.

Orchestrate the end-to-end customer journey, leading discovery, sandbox environments, pilots, MVPs, and final production implementation.

Collect business requirements, define scope, and compose complex "One Ripple" solution designs and specifications.

Partner closely with the Sales Custody/Enterprise lead to structure sophisticated enterprise deals, acting as the technical strategist to close high-value institutional accounts.

Lead the RFx or equivalent experience process (RFI/RFP) for the LATAM region, coordinating with internal and external SMEs to deliver winning, compliant proposals.

Provide ongoing improvement support post-implementation in partnership with Customer Success, ensuring clients scale effectively on the Ripple stack.

Own the product feedback loop, consistently feeding local LATAM requirements, local market nuances, and infrastructure needs back to global Product and Engineering teams.

Field queries and act as the primary technical contact for clients, coordinating system design, improvements, and long-term strategic direction. WHAT YOU'LL BRING: 10+ years of working experience in a pre-sales or solution architecture position within an Enterprise software, Fintech, or Digital Assets company.

Over 4 years of relevant experience in consulting and selling blockchain technology.

At least 2 years of relevant experience advising and selling especially to leading financial institutions across Latin America.

Advanced technical depth in MPC (Multi-Party Computation), HSM/KMS architectures, and Wallet-as-a-Service (WaaS) delivery models.

Commercial expertise demonstrated by supporting complex, high-value enterprise sales cycles as a "technical closer."

Full professional proficiency in English and Portuguese is required; proficiency in Spanish is highly preferred.

Solid technical expertise combined with a proven enthusiasm for investigating complex technologies such as DLT, smart contracts, and REST APIs.

Confident and concise communication with excellent presentation skills for both technical teams and C-suite executives.

A proactive, self-starter approach—an out-of-the-box thinker, client advocate, and a "doer."

Knowledge of industry data standards (e.g., SWIFT, ISO 20022) and basic scripting tasks is a plus. WHO WE ARE:

Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity

Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

Employee giving match

Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Industry-leading parental leave policies. Family planning benefits.

Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.