Customer Success
Efetivo
KLAVI TECNOLOGIA LTDA
Descrição
Buscamos um(a) Especialista de Customer Success para atuar no relacionamento e desenvolvimento da base de clientes da Klavi, acompanhando toda a jornada, desde o onboarding até a adoção e expansão das soluções. A posição terá foco na satisfação, retenção e geração de valor para os clientes, construindo relacionamentos estratégicos e garantindo o melhor aproveitamento dos produtos da empresa, incluindo soluções baseadas em Dados, Open Finance e Inteligência Artificial.
Responsabilidades e atribuições
Gerir a carteira de clientes, atuando como ponto focal após o fechamento comercial. Ser responsável pela retenção, renovação e crescimento de receita das contas. Identificar e conduzir oportunidades de expansão, ampliando o uso dos produtos das diferentes frentes da Klavi (crédito, gestão de riscos e inteligência de mercado). Conduzir reuniões de acompanhamento e revisões de resultado com os clientes. Monitorar a saúde das contas e agir de forma antecipada diante de sinais de risco. Acompanhar o onboarding e a integração de novos clientes. Manter os dados das contas atualizados no CRM. Atuar como ponte entre o cliente e as áreas internas, coordenando a resolução de demandas.Requisitos e qualificações
Experiência em Customer Success, gestão de contas ou pós-venda em B2B. Experiência com crescimento de receita, e negociação e/ou renovação de contratos comerciais. Facilidade com dados e métricas para priorizar e gerir a carteira. Perfil analítico, organizado e orientado a resultados. Comunicação clara e postura profissional com stakeholders sêniores. Familiaridade com ferramentas como HubSpot e LinkedIn Sales Navigator. Conhecimento e utilização prática de ferramentas de Inteligência Artificial e tecnologias digitais aplicadas ao ambiente corporativo, com capacidade de utilizá-las de forma ética, crítica e orientada à produtividade e qualidade das entregas. Inglês avançado a fluente. Disponibilidade para trabalhar em modelo híbrido (3 vezes por semana no escritório) em São Paulo (Av. Paulista – estação Brigadeiro), sendo os primeiros 3 meses em regime 100% presencial. Informações da vaga Modalidade de trabalho: HybridVaga publicada há 8 horas atrás
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