Rider Experience Operations Expert

Rider Experience Operations Expert - Detalhes da Vaga. ● Design operational solutions for various exceptions during rider deliveries (e. ●G. ●, slow food preparation, incorrect customer addresses), improving rider NPS. ●2)Own rider safety. ● Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce rider safety incident rates and improve the rider experience in insurance claims. ●3)Address negative user feedback caused by delivery reason. ● Categorize and build a metrics framework for negative user feedback, analyze root causes, and design rider governance solutions while driving frontline implementation. ●4)Support strategy implementation through related operational activities, including rider surveys, frontline interactions, information alignment, and training. ●Requirements:1) Experience 5+ years of experience in internet platform operations, strategy analysis, or logistics/delivery industry. ● Preference for candidates with experience in O2O, on-demand delivery, e-commerce logistics, ride-hailing platforms, or similar strategy operations/fleet management roles. ●2) Core Competencies·Data-Driven: Excellent data analysis skills and sensitivity. ● Proficient in SQL and other tools to identify issues and validate strategies through data. ●·Logical & Systems Thinking: Clear logical reasoning and systematic thinking ability. ● Able to deconstruct complex business problems and design actionable solutions. ●·Project Management & Collaboration: Outstanding cross-functional communication and coordination skills. ● Able to effectively mobilize resources across product, engineering, marketing, and other teams to ensure project goals are achieved. ●·Ownership & Resilience: Accountable for business outcomes with strong self-motivation and the ability to solve problems in a fast-paced, ambiguous environment. ●. Requisitos para participar do processo. ● . O que oferecemos.