Account Manager - São Paulo, State of São Paulo

This role is central to driving the success of BI Worldwide by ensuring strong account management that fosters both client satisfaction and long-term growth. It requires motivation and commitment to building meaningful relationships, contributing directly to retention and expansion. Through effective strategies and measurable impact, the account manager plays a key part in enhancing client loyalty and generating sustainable revenue growth.

Responsibilities

• Develop customer relationship maps and account strategic visions.
• Identify new opportunities within existing accounts and convert them into growth.
• Lead project launches, monitoring time, cost, and risks effectively.
• Define incentive strategies and financial promotion models for clients.
• Conduct user acceptance testing with clients and ensure successful outcomes.
• Prepare and deliver quarterly program reviews to senior clients.
• Maintain billing accuracy and ensure deadlines are consistently met.
• Manage difficult client conversations and align expectations when results vary.

Requirements

• 6–8 years of experience in similar account management positions.
• Proficiency in project management methodologies and tools for end-to-end account handling.
• Strong leadership skills with experience managing and collaborating with teams.
• Advanced English proficiency, with Spanish as a desirable asset.
• Expertise in using Excel databases and KPIs for account management.
• Skilled in negotiations and presentations with executive-level clients.
• A solid background that aligns with the role’s needs in São Paulo.