Business Analyst

Our purpose

ecoPortal health and safety engagement software helps organisations amplify workplace safety. We give leaders the data they need to create awe-inspiring safety cultures that ignite their team’s potential.

Engaged teams are the beating heart of industry-leading, odds-defying workplaces, and we’re committed to helping clients achieve that.

Our mission is simple: create engaged cultures and healthier environments for all.

Who are we?

We’re a true Kiwi tech success story, built from the ground up, with a vision of transforming the health and safety industry as we know it.

We’re anchored by our commitment to championing people. That commitment begins from within—with our very own team.

Our team culture is an organic creation built by our people, for our people. Differences are celebrated here, and we firmly believe that our diverse lived experiences work together to make us stronger as a whole.

You can see more about our storyjourney here!

We create intuitive health and safety software that people want to use, giving businesses the visibility and data they need to prevent risks and build stronger, safer workplaces and safety cultures.

Safety isn’t just a department, it’s a culture that involves everyone, from frontline workers to the boardroom. ecoPortal makes safety simple, visible, and shared, with an intuitive interface that people actually want to use.

We help create stronger engagement, fewer incidents, and measurable improvements that drive both culture and performance.

The Role

An exciting opportunity is available at ecoPortal . We are looking for a Business Analyst to join our Project Management Office (PMO) Team, supporting the successful implementation of our Health, Safety, Risk, and Compliance SaaS platform.

You’ll play a vital role in gathering, analysing, and finalising customer requirements, ensuring that each solution is tailored to deliver value while aligning with ecoPortal’s product capabilities and delivery standards.

As a Business Analyst , you’ll collaborate closely with Project Managers, Implementation Specialists , and customer stakeholders to design fit-for-purpose solutions—ranging from minimal changes to standard templates through to complex, bespoke configurations. You'll need strong communication, analytical, and documentation skills, and an ability to work across technical and business teams to ensure clarity, alignment, and successful delivery.

Key Responsibilities

• Lead customer workshops and meetings to capture, validate, and finalise business requirements in line with scope.
• Translate customer needs into clear, technically aligned documentation using tools such as process flows, user stories, and functional specifications.
• Support the design of both standard and custom solutions that align with ecoPortal platform capabilities.
• Collaborate with internal teams (Project Managers, Implementation Specialists) to ensure smooth solution delivery.
• Proactively identify and flag risks or misalignments early, recommending alternative solutions where appropriate.
• Support User Acceptance Testing (UAT) by validating builds against requirements and assisting with defect triage.
• Contribute to a smooth customer transition from implementation to business-as-usual (BAU) through handover documentation.
• Maintain a deep understanding of ecoPortal’s platform functionality to provide practical, value-driven guidance.
• Assist with continuous improvement initiatives, helping to refine our BA tools, templates, and methodologies.

We’re Looking for Someone Who…

• Has 2+ years of Business Analyst experience , ideally within SaaS or software implementation environments.
• Demonstrates strong requirement gathering, analysis, and solution design capabilities.
• Can confidently facilitate workshops and work directly with customers and internal teams to define the “what” and the “why.”
• Is proficient in documentation practices , including process mapping, user stories, functional specs, and change logs.
• Understands the value of collaboration and can work fluidly with both technical and non-technical stakeholders.
• Has exposure to project delivery methodologies such as Agile or Hybrid models.
• Communicates clearly and confidently, both verbally and in writing.
• Is naturally curious and detail-oriented , with a drive to understand how things work and improve them.
• Has experience or familiarity with Health, Safety, Risk, and Compliance (HSRC) systems – a bonus, but not required!
• Holds relevant certifications in Business Analysis (e.g., CBAP, CCBA ) or has equivalent experience – highly desirable.

Perks & Benefits:

37-Hour Work Week & Flexible Working: We prioritise work-life balance by offering a 37-hour workweek and flexible working arrangements. Some of your working hours will be aligned with the New Zealand time zone to ensure collaboration with the team.

⛺️ Generous Annual Leave

Birthday Perk: You get to take your birthday off! If it falls on a weekend, you can choose a day close to your birthday to celebrate. Milestone Birthdays are celebrated extra special with ecoPortal.

End-of-Year Celebration: Enter the draw for a chance to join the team at ecoPortal HQ in New Zealand for our epic end-of-year celebrations! The longer you’ve been with eP, the more entries you get. We've got flights, accommodation, and meals all covered while you’re here. ✈️️

Professional Development: ecoPortal offer financial assistance for Business English Language Courses, apps, or training.

❤️ Wellness Support: To support your mental health and overall wellbeing, we offer reimbursements for professional mental health assistance.

Workplace Enjoyment: We believe in fostering a positive, engaged, and diverse team through various social activities. Enjoy virtual social events and company-wide activations with the ecoPortal HQ team in NZ and our global offshore team.

What now?

Ready to introduce yourself? Don’t be shy! We want to hear from you. Please upload your resume, cover letter, and any other information, documents and links that will help you stand out.

Find out more about ecoPortal visit us at ecoportal.com. ecoPortal is an equal opportunity employer.