Mining Analytics & Customer Solutions Manager

Mining Analytics & Customer Solutions Manager - Detalhes da Vaga. ● This is an exciting opportunity to work directly with North American mining customers, gain hands-on exposure to real-world mining operations, technology, and data analytics, and earn a competitive salary. ●This is a hands-on analytics role focused on building reports, dashboards, trend analyses, and custom studies that help mine sites improve fuel efficiency, productivity, fleet performance, and sustainability outcomes. ● You will work directly with customer data using tools such as Excel, Power BI, Python, and SQL, transforming large operational datasets into clear insights and actionable recommendations. ●As the primary customer contact, you will manage analytics requests, technical issues, and improvement initiatives while overseeing customer projects and software integrations. ● You will partner closely with mine site teams to identify opportunities, solve operational challenges, and ensure customers receive maximum value from Cascadia''s platform and data. ●Success in this role requires strong analytical and problem-solving skills, a curiosity for uncovering insights in data, and the ability to communicate findings in a way that drives real operational change. ● You will work closely with Cascadia''s Software, Data Science, Field Services, and Customer Success teams while serving as a trusted advisor to operations, maintenance, engineering, dispatch, and IT stakeholders. ●Key ResponsibilitiesCustomer Analytics & Insights- Analyze haulage, fuel, road condition, productivity, idle time, payload, and operational datasets using Cascadia''s analytics platform, Excel, Power BI, Python, SQL, and other reporting tools. ●- Build custom reports, dashboards, KPIs, trend analyses, and executive presentations using Cascadia''s software suite and customer fleet data. ●- Convert complex operational and fleet performance data into practical recommendations for operations, maintenance, dispatch, and engineering teams. ●- Identify opportunities to improve fuel efficiency, reduce idle time, optimize haul road performance, increase productivity, and lower cost per tonne. ●- Lead regular weekly customer performance reviews, highlighting trends, insights, risks, and improvement opportunities. ●- Support ad hoc analytical requests, investigations, and root-cause analyses for customer operational challenges. ●- Develop new analytics, KPIs, and reporting tools that help customers extract greater value from Cascadia''s platform and data. ●Customer Success & Delivery- Own customer projects from initiation through completion. ●- Establish project scope, objectives, KPIs, timelines, and customer deliverables. ●- Coordinate activities between customers and internal teams. ●- Maintain project plans and ensure action items are completed on schedule. ●- Track customer outcomes and communicate progress to stakeholders. ●Technical Support & Problem Resolution- Serve as the primary customer contact for software, reporting, data quality, and platform-related issues. ●- Lead root cause investigations for technical and operational issues. ●- Coordinate with Software, Data Science, and Field Services teams to resolve customer challenges. ●- Manage customer support tickets and ensure timely resolution. ●- Proactively identify and address risks affecting customer success. ●Integrations & Technical Coordination- Support and oversee customer integrations with third-party systems including fleet management, maintenance, ERP, telematics, and reporting platforms. ●- Collaborate with customer IT and technology teams during deployment and integration projects. ●- Document data flows, requirements, and integration processes. ●- Ensure customer data is accurately captured, validated, and reported. ●Product Improvement & Innovation- Act as the voice of the customer within Cascadia Scientific. ●- Gather, document, and prioritize product enhancement requests. ●- Identify recurring customer challenges that can be solved through product improvements. ●- Work closely with Software and Data Science teams to support roadmap development. ●- Explore new and innovative ways customer data can be leveraged to deliver additional value. ●What You Bring- 5+ years of experience in mining technology, mining operations, data analytics, data science, engineering, consulting, or technical account management. ●- Previous experience working in the mining, mining technology, industrial, or resource sectors is strongly preferred, with an understanding of mining operations, customer challenges, and industry workflows- Strong proficiency with Excel and Power BI. ●- Experience analyzing operational or industrial datasets. ●- Experience managing customer-facing projects and multiple concurrent priorities. ●- Strong communication and presentation skills. ●- Ability to translate technical findings into operational business outcomes. ●- Experience working directly with mine operations, maintenance, dispatch, and engineering teams- Highly organized, self-motivated, and proactive problem solver. ●- Curious mindset with a passion for continuous improvement. ●Preferred Qualifications- Degree in Engineering, Data Science, Mining Engineering, Industrial Engineering, Computer Science, or related discipline. ●- Experience with Python, SQL, or statistical analysis tools. ●- Fluent English communication skills (written and verbal) are required, as this role will work directly with North American customers and internal teams. ● Spanish, Portuguese, French, considered an asset. ●- Familiarity with mining technology platforms such as Modular, Wenco, MineStar, Hexagon, CAT VIMS, Komatsu KOMTRAX, or related systems. ●- Experience with IoT, telematics, fleet data, or industrial analytics solutions. ●- Understanding of mining fleet operations, haulage performance, and production processes. ●Who Will Succeed in This Role?The ideal candidate enjoys solving difficult operational problems, digging into data to uncover insights, and working directly with mine sites to drive measurable improvements. ● They are equally comfortable building a Power BI dashboard, leading a customer project review, troubleshooting a data issue, or helping shape the next generation of Cascadia Scientific products. ●. Requisitos para participar do processo. ● . O que oferecemos.