Program Manager- Híbrido

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent – representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Role Overview:

As a Technical Program Manager (TPM) for the Wipeout Remediation Pod, you will drive operational governance, backlog clearance velocity, and 80% SLO compliance for complex system alerts. You will bridge core engineering teams in São Paulo and the supplier remediation pod, ensuring seamless execution, feedback loops for root-cause taxonomies, and high-quality deliverables.

Key Responsibilities:

● Operational Governance & SLO Tracking: Own day-to-day operations, metric tracking, and reporting to ensure $80% SLO adherence for complex Wipeout alerts.

● Engineering Feedback Loops: Collaborate with core development teams to feed structured root-cause findings and defect patterns back upstream for permanent fixes.

● Backlog Management: Oversee end-to-end operational backlog clearance, triage routing, and escalation management.

● Process Standardization: Oversee the authoring, refinement, and maintenance of durable runbooks and Standard Operating Procedures (SOPs).

Mandatory Qualifications:

● Strong familiarity with data analysis and querying languages (SQL, Python) to monitor and audit operational dashboards and triage metrics.

Equality & Opportunity for All

Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws