Customer Service Virtual Assistant | Remote DTC Brand

We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide.

We specialize in finding roles that align with your skills, experience, and career goals.

Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth. Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career. Company Overview:

Our client is a fast-growing U.S. eCommerce brand that makes products people genuinely love—spanning wellness, lifestyle, and everyday essentials. Their team is small, remote, and super focused on giving customers the best experience possible. They're scaling quickly and looking for detail-oriented, reliable people to help us keep our customer service fast, friendly, and on point. You don’t need years of experience—just strong English skills, a reliable work ethic, and a willingness to learn. We’ll train you on everything else! Your Role:

You’ll be the first point of contact for customers, responding to emails and social media comments using our scripts and systems. You’ll help resolve questions, build customer trust, and flag anything unusual to our internal team. You’ll:

✅ Respond to customer emails using our scripts and tone guidelines

✅ Monitor and reply to comments on social media ads

✅ Use basic customer service tools and Google Sheets (training provided!)

✅ Escalate issues based on our internal processes

✅ Stay consistent, calm, and professional in all communications

You Bring:

✨ Excellent written and spoken English

✨ Attention to detail—you don’t miss steps

✨ Reliability—you’re online when you say you’ll be

✨ Patience & professionalism—especially with repetitive or challenging requests

✨ Basic tech comfort—email, docs, spreadsheets, and safe browsing habits

✨ Willingness to learn—open to feedback and improving every week

Nice-to-Haves (but not required):

Experience in customer support or VA roles

Familiarity with tools like Zendesk, Gorgias, or Google Workspace

Background supporting online stores or DTC brands

Role Details:

30 hrs/week

Must be able to work

a few hours every other weekend

Required availability:

3–5 PM PST, Monday to Friday

Pay : $6–$7 USD/hr (based on experience)

Location : Remote –

LATAM preferred

Training provided

– We’ll teach you the tools and systems!

What You Get:

Fully remote flexibility

Supportive training and team

Opportunity to grow with a fast-moving brand

Diverse, friendly team environment

Real impact on how customers experience our brand