Service Desk Pcd

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a

Helpdesk Agent

@

Londrina (Face-to-face) , who wants to learn and transform their career.

Description: Job Title:

Service Desk PCD Experience :2-3 Years Location : Onsite- Londrina Language : English- Basic / Spanish- Intermediate / Portuguese- Advance

customer service – flexibility to work in case we need backup in the project.

Key Responsibilities: Take calls and Tickets from ServiceNow Documentation: Maintain detailed documentation of issues, solutions. Be available in case we need backup for work and cover other colleagues during shifts. Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided. Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality. Spanish- Intermediate + Portuguese - Advance

What can you expect from us?

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Professional development and constant evolution of your skills, always in line with your interests.

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Opportunities to work outside Brazil

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A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

RGS:

10676974