Wanted: Support Engineer

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS ? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment

We are looking for a Support Engineer .

In this role, you will:

• Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation) to meet compliance and audit readiness.
• Maintain comprehensive documentation, including SOPs, user manuals, knowledge base articles, and incident logs.
• Participate in validation testing (IQ/OQ/PQ) and periodic system reviews within GxP-regulated environments.
• Assist in system upgrades, patch testing, and user acceptance testing (UAT) to support uninterrupted business operations.
• Proactively identify and drive opportunities for process automation, system optimization, and user experience enhancements.
• Troubleshoot critical production issues, including system unavailability and data integrity problems, and propose resolutions or workarounds.
• Replicate and diagnose issues using industry-standard tools and techniques (e.G., FTP, Postman, AWS tools), and propose solutions or workarounds.
• Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including issue diagnosis, resolution tracking, and proactive system monitoring.

Platform & Tool Responsibilities:

• Veeva API: Collaborate with the BOT development team to provide Veeva RIM API endpoints to support automation and system integration.
• Learning Management: Contribute to the setup of the Veeva RIM Training module within the eLMS Quality Suite, enabling streamlined training compliance tracking.
• PleaseReview: Serve as a technical point of contact for both standalone and Veeva-integrated PleaseReview applications, managing user access, configuration, performance optimization, and license management.
• ISI Toolbox: Support the setup and maintenance of ISI Toolbox, ensuring proper installation, patching, and integration with internal systems.
• Lorenz docuBridge: Manage the full lifecycle, including user provisioning and license management.
• Lorenz iSubmit: Support installation, configuration, and issue resolution, ensuring compliance with internal and external submission standards.
• Word Templates: Configure and support the Starting Point Template application used in regulatory document workflows.
• iLovePDF: Install, configure, and troubleshoot iLovePDF and similar tools for high-volume regulatory document processing.
• ServiceNow: Manage requests, incidents, and escalations, driving them through to resolution.

Mandatory Skills:

• Fluent English.
• Experience in the life sciences and healthcare industry.
• Knowledge of GxP, 21 CFR Part 11, Annex 11, and validation processes in regulated environments.
• Strong technical skills in configuration and issue resolution within Windows-based enterprise environments.
• Familiarity with ticketing systems (e.G., ServiceNow) and request/incident/change management processes.
• Excellent interpersonal skills, with the ability to communicate clearly with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively across global, cross-functional teams.
• Experience with documentation tools and version control systems is a plus.

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What do we offer?

TCS Benefits – Brazil:

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Totalpass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!