Wanted: Customer Support Specialist
Brite
Company:
Our client is a leading provider of org chart automation and workforce planning software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.
In this role, you will work directly with customers to help them get the most value out of our client’s SaaS platform. You will troubleshoot issues, guide users through configuration and best practices, and partner with internal teams to improve both the product and the customer experience.
This is a hands-on role in a collaborative team where curiosity, ownership, and a growth mindset are valued. If you enjoy technology, learning new systems, and turning complex problems into clear solutions for customers, you will thrive here. Key Responsibilities:
Provide technical support for web-based platform, helping customers resolve issues and use the product effectively
Work directly with customers to configure our product and guide them through best practices for importing and managing organizational data
Investigate and resolve support tickets with a focus on timely, thoughtful communication and a positive client experience
Collaborate with internal teams to escalate and resolve complex issues
Identify patterns in support requests and provide feedback that helps improve the product and documentation
Contribute to internal knowledge bases and help refine support processes as the company grows Qualifications:
2+ years of experience supporting web-based applications or SaaS platforms
Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
Comfort working directly with customers and explaining technical concepts in a clear, approachable way
Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
Self-motivation and ownership in identifying problems and improving processes
Strong collaboration skills and the ability to work across teams to find solutions
Sound judgment and attention to detail
Vaga publicada há 7 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Wanted: Customer Support Specialist em Duque de Caxias, RJ
- ...troubleshooting skills; English proficiency at B2 level or above (mandatory); French is a plus. Availability to relocate to Portugal with our support. What we expect from you Will to exceed expectations (your own and the ones defined by Affinity); Exceptional skills and the...
- ...website and learn more about us! What are we looking for: ✅ Customer Communication Excellence Experiecne working with international... ...with ownership and minimal supervision ✅ Technical Product Support Expertise Experience supporting enterprise products (SaaS or on...
- ...metro areas in the US. Role Description As an operational specialist, you will monitor ongoing delivery routes, assist delivery... ...Eastern US time zone (EDT) Experience in logistics, courier operations, customer support, customer success, or account management...
- ...scenario to expand ideas through the right tools, contributing to our success in a collaborative environment We are looking for a Support Engineer . In this role, you will: Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA,...
- .... We're building a best-in-class product with world-class talent to serve customers who rave about us. Will you join us? About you: This is a direct-hire role. As a Customer Retention Specialist, your primary responsibility is to reduce churn and protect revenue. You will...
- ...for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high... ...role involves designing novel mathematical systems, defining custom rules and axioms, and creating rigorous reasoning challenges...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...We’re building a best-in-class product with world-class talent to serve customers who rave about us. Will you join us? About you: This is a direct-hire role. As a Customer Retention Specialist, your primary responsibility is to reduce churn and protect revenue. You...
- ...success in a collaborative environment. We are looking for (job name) who wants to learn and transform his career. In this role you will: (responsibilities) Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including issue...
- Job Title: Regional Mass Hiring Specialist / BPO Recruiter (Freelance) Location: Remote, Brazil Contract Type : Independent Contractor (PJ setup required) About Thoth AI At Thoth AI, we are building the global data infrastructure that powers the next generation...
- ...) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology... .... About the Role Job Title: Annotation & Review Specialist Employment Type: Freelance / Project-Based Location:...
- Title: Senior Specialist, Global ICSR Case Processing & QC Department: Global Patient... ...compliance and productivity targets, and supporting onboarding and training for new team... ...new team members, provide feedback, and support the onboarding process. Qualifications...
- ...innovation thrives. Join us in shaping the future of work. Overview of the role: The Data Privacy & Compliance Specialist position involves supporting data protection initiatives and helping maintain regulatory compliance. This role focuses on developing privacy...
- Na ACXIA, ajudamos empresas a transformar suas jornadas de relacionamento utilizando Amazon Connect Customer, Inteligência Artificial Generativa e Agentic AI. Estamos buscando um(a) Solutions Architect para liderar o desenho de soluções inovadoras de Customer Experience...
- ...collaborating with US clients. We offer: 100% Remote Work $20 USD per hour Working only 40 hours per week Title: Functional Technical Support with EDI experience Key Responsibilities Resolve application functional and logical issues Provide end-user support and guidance...
$ 800
Property Onboarding Coordinator (Remote | Full-Time) Premier Pads is a growing US based short-term rental management company seeking a highly organized and proactive Property Onboarding Coordinator to join our team. We currently manage around 400 short term rental...- ...Junior Customer Support Analyst (Technical Support) About the Opportunity We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms. This is a long-term remote opportunity for professionals...
- ...conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
- ...conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build...
- ...inspection. This verified quality data supports stronger supplier negotiations, improves... ...quality control, Mindhive Global helps customers increase efficiency, reduce waste, and build... ...practice, that means: Owning the full customer relationship across every stakeholder layer...
- ...marketplace. They manage the full journey, from understanding customer needs to matching talent, placing them in roles, and ensuring both... ...by understanding their goals, preferences, and business needs. Support the end-to-end matching process by reviewing candidate...
- ...CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber... ...manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives...
- ...smarter, actionable decisions for global customers across financial services, retail,... ...action. The Role As a Strategic Customer Success Manager, you will serve as a trusted... ...functionally with Sales, Product, Engineering, and Support to ensure customers achieve their...
- ...the ideation and messaging that drives performance. You’ll turn customer insights, performance data, and market awareness into high-... ...competitive insights into effective copy frameworks and angles Support the creation of ad concepts and scalable creative approaches...
- This team supports critical financial systems and is responsible for both day-to-day operational support (KTLO) and strategic project work. Key responsibilities include: Managing... ...of annual contracts for enterprise customers. Designing, documenting, validating, and...
- ...become the best version of themselves. Roles & Responsibilities Support Salesforce users as necessary to set up fields, profiles, roles... ..., Workflows, Forms (Fields and Objects) Generate and schedule custom reports as requested Edit workflows as sales process evolves,...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers...
- ...research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI...
- ...making a difference and build your career! CUSTOMER SERVICE COORDINATOR Purpose: Responsible... ...control warranty-related costs while supporting cost reduction initiatives and... ...customer feedback to internal stakeholders to support continuous improvement and product/service...
- ...travelling, and more — help our 75+ million customers get more from their money every day.... ...Revolut’s People team shapes how we support our people and ensure a seamless experience... ...success. We're looking for a Payroll Specialist to provide the greatest support to our employees...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Wanted: Customer Support Specialist. Seja o primeiro a se candidatar!
