Customer Support Associate
Job Description
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans, a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences, and retail partners. We also work with 2,500 athletes and celebrities and have over 200 exclusive athletes, along with more than 2,000 retail locations, including Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Reporting to : Manager, Customer Service
Location : Remote
Schedule : Full-Time (hours may vary)
About The Team
Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we’re integrating with Fanatics’ global digital sports platform to reimagine the collectibles business.
About The Role
Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors, serving as a single point of contact for all Collector inquiries regarding products, policies, and services available. This role reports directly to the Customer Service Manager and is a remote role working EST hours.
The Collector Support team is the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. These roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we seek proactive, enterprising people who want to work directly with customers and are looking to start a long, successful career within Fanatics.
What You’ll Be Doing
- Liaising between Fanatics Collectibles and Collectors by supporting all inquiries and issues
- Modeling exemplary service through web message, voice, and email channels
- Delighting Collectors by applying good judgement on a case-by-case basis, expediting resolutions, and following up to ensure satisfaction
- Building and maintaining relationships with repeat Collectors
- Developing a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
- Additional duties as assigned
What We’re Looking For
- Positive, Collector-minded individual with a passion to serve
- General knowledge of the trading cards and collectibles industry
- Strong problem-solving abilities and attention to detail
- Excellent interpersonal, verbal, and written communication skills
- Able to multitask, prioritize, and manage time effectively
- Proficiency in MS Suite, including Word, Outlook & Excel
- Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
- Experience working through web message, voice, and email interactions with customers
- Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for the interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at .
Salary Range
$20 – $25 USD
By submitting your application, you agree to our terms of service and acknowledge that you have read our Candidate Privacy Policy.
Know someone who can be a great fit?
Refer them and earn when they land the role! Learn More- ...commitment to authenticity, we bring exceptional design to discerning customers across North America. Our customers include design-forward... .... Role Overview This is a role for someone who treats customer service as a craft. Someone who understands that the...
- ...looking for new ways to learn about our customers and push the envelope in our efforts to... ...understanding of the brand DNA, the Abercrombie customer and staying up-to-date on fashion and... ...At A&F Co., we’re here for our associates, customers and communities on the journey...
$ 67.100 a $ 109.000 por año
...team today! Overview The HRIS Analyst supports Workday Learning, Recruiting, and Talent... ...configuration, reporting, and system support. This role enables high-volume retail hiring... .... ~ Strong troubleshooting and customer support skills. Preferred: Workday...- ...short-form advertising space, but the long-term ambition is to support the full video production lifecycle. Instead of trying to win... ..., then deliver full-stack solutions. The outcome is that customer and business metrics get hit, and you can carry this entirely on...
- ...a Senior Staff or Principal Engineer to support driving the technical vision and execution... ...Digital Ecosystem into a place where customers discover advantages, pay effortlessly and... ...elevating app quality, (2) deepening customer engagement with contextual and personalized...
- ...Manager who has experience confidently working with and selling to customers via phone, great personal organization, and time management... ...skills. Experience with generating sales and phone-based support within an agency environment. Prior experience selling or implementing...
$ 54.000 a $ 60.000 por año
...a Los Angeles-based fashion brand cultivated on the principles of confidence, femininity, and individuality. We are known for our custom-designed laces, ethereal silhouettes, intricate embroideries, and deeply romantic storytelling. We design for the woman who isn’t afraid...$ 95.000 a $ 125.000 por año
...place to be! What You’ll Do: Own sales targets with Banza customers, specifically managing accounts such as Key Food, ShopRite,... ...management within the food CPG industry. Strong planning and customer management skills, with excellent analytical skills. Ability...$ 50.000 a $ 60.000 por año
...of contact for clients on project status, next steps, and deliverables. Draft clear, professional client updates and recaps. Support the team in preparing reports, presentations, and meeting agendas. Cross-Team Strategy Coordination Coordinate across SEO, Paid...$ 70.000 a $ 80.000 por año
...someone early in their copy career who loves words, has a sharp sense of humor, and gets excited seeing their work go live. You’ll support day-to-day copy needs across multiple channels, working closely with our senior copywriter, designers, and brand team. From inbox moments...- ...digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission... ...AI-powered dev tools (e.g., Claude Code, Cursor, Copilot, custom agents, MCP servers); you are the person who has tried new tools...
$ 55.000 a $ 70.000 por año
...Assist in building monthly social content calendars and campaign concepts. Create weekly trend and competitive analysis reports to support content strategy. Collaborate cross-functionally with marketing, creative, and leadership teams. Stay current on evolving...- ...transform skin health and enhance lives—one patient at a time. Mission of the Role: The Social and Influencer Marketing Intern will support Curology and agency’s brand presence by contributing to the execution of social and influencer marketing initiatives as well as a...
- ...Goods in compliance with IATA DGR regulations Maintain inventory control and ensure all required records are up to date Support audits and continuous improvement initiatives Requirements: Experience in inspection, logistics, or warehouse operations...
- ...industrial units, we provide healthy and nutritious products to customers around the globe through our 23 distribution centers and 18... ...growth, and expanding market share through strategic sourcing and customer relationship management. The role involves overseeing the...
Minerva Foods Global
Estados Unidoshá 5 dias atrás - ...patient‑centered care for individuals and families across all stages of life. You will work closely with providers and the care team to support preventive care, chronic disease management, acute care needs, and patient education. This role is ideal for a nurse who enjoys...
Quincy Physician Administrative Services Inc
Estados Unidoshá 13 horas atrás - ...sector level; contribute to the development of dashboards, automation tools, and insight generation; provide technical tax accounting support to the sector; assist in corporate tax projects. We are looking for someone who is highly adaptable, eager to learn, and...
PepsiCo Deutschland GmbH
Estados Unidoshá 3 dias atrás
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Customer Support Associate. Seja o primeiro a se candidatar!
