Salesforce loyalty expert (hybrid)

SALESFORCE LOYALTY EXPERT (HYBRID PORTO)

Portuguese company hires for hybrid position

Location: Porto, Portugal (Hybrid)

⚠️ Only candidates already based in Portugal will be considered

Work Model: Hybrid

️ Language Requirements: Fluent English

Seniority: Senior (5+ years)

Sector: Automotive Tech

Rate €2600 - 2900 RV (gross value)

⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

A leading international technology-driven project in the Automotive Tech sector is looking for a highly skilled Salesforce Loyalty Expert to drive the design and evolution of innovative customer loyalty solutions. This role is ideal for professionals passionate about customer engagement , Salesforce ecosystems , and scalable loyalty strategies that create real business impact.

Your Mission

You will work closely with business and technical teams to transform loyalty concepts and customer engagement goals into scalable Salesforce Loyalty Management solutions. From strategic planning to technical design, you will play a key role in shaping future-ready customer experiences.

Key Responsibilities

Loyalty Strategy & Solution Design

• Collaborate with stakeholders to define loyalty program goals and customer engagement strategies;
• Design scalable Salesforce Loyalty Management solutions aligned with business objectives;
• Define loyalty structures including:
• tiers,
• rewards,
• points models,
• campaigns,
• promotions,
• customer journeys;
• Lead discovery workshops and requirement gathering sessions;
• Create solution roadmaps, process flows, and implementation recommendations;
• Advise teams on Salesforce best practices and implementation approaches.

Salesforce Platform Expertise

• Design future-state Salesforce architecture and integration strategies;
• Configure loyalty workflows, automations, approval processes, and customer experiences;
• Ensure seamless integrations with:
• POS systems,
• eCommerce platforms,
• ERP solutions,
• payment gateways;
• Maintain high standards of data governance, security, and integrity.

Stakeholder Collaboration

• Translate business requirements into scalable technical solutions;
• Work closely with marketing, IT, product, and customer service teams;
• Deliver workshops, demos, and user training sessions;
• Provide strategic recommendations to optimize loyalty program performance.

Support & Optimization

• Support implementation planning and guide delivery teams;
• Identify automation and process improvement opportunities;
• Stay updated on Salesforce releases and loyalty management innovations.

✅ Required Experience & Skills

• 5+ years of experience within the Salesforce ecosystem;
• Proven expertise in Salesforce Loyalty Management implementations or solution design;
• Strong ability to convert business requirements into customer loyalty solutions;
• Experience leading workshops and collaborating with cross-functional stakeholders;
• Background in industries such as:
• retail,
• travel,
• hospitality,
• telecom,
• customer-centric sectors.

Technical Expertise

• Salesforce Loyalty Management;
• Salesforce Sales Cloud;
• Salesforce Service Cloud;
• Salesforce Experience Cloud;
• Salesforce Marketing Cloud;
• MuleSoft / Integration Platforms;
• Jira & Confluence;
• APIs, Flow, and Process Automation;
• Salesforce platform administration and configuration.

Certifications (Preferred)

• Salesforce Administrator Certification;
• Salesforce Loyalty Management Accreditation;
• Salesforce Business Analyst Certification;
• Salesforce Marketing Cloud Certification;
• Salesforce Consultant Certifications.

Soft Skills

• Strong analytical and problem-solving mindset;
• Excellent communication and stakeholder management skills;
• Collaborative, customer-focused, and data-driven approach.

Why Join?

• Opportunity to shape innovative customer loyalty ecosystems;
• Work within a modern and fast-growing Automotive Tech environment;
• Collaborate with international teams and cutting-edge technologies;
• Hybrid work model in Porto with strategic and impactful projects.

Keywords

Salesforce Loyalty Expert, Salesforce Loyalty Management, Salesforce CRM, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, MuleSoft, Customer Engagement, Loyalty Programs, APIs, Process Automation, Salesforce Architect, Salesforce Consultant, Automotive Tech, Porto, Hybrid, Agile, Jira, Confluence, Customer Journey, Loyalty Strategy, Salesforce Certifications

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