Summary

FINEOS is a fast-growing company, a global leader in insurance software that offers a dynamic environment where creativity and innovation are highly regarded.

This role requires solid technical aptitude, excellent writing and editing skills, familiarity with industry-standard writing tools, and the ability to complete projects with minimal supervision and to schedule. The candidate will form part of a Documentation Team that reports to a Documentation Manager and liaises with product experts for information.

Responsibilities (Other duties may be assigned)

• Work on a wide variety of documentation, including API documents, online help, technology platform documentation, and product release collateral.

• Understand technical design documents and use them as source material for documentation projects.

• Identify audiences for content and anticipate the questions and needs to be addressed by the content.

• Work in an agile environment, where you contribute directly to and assist others in delivering high quality documentation to a wide audience of end users and internal and external engineering staff.

• Work with engineers, product managers, and architects to write technology platform and API documentation.

• Edit, review, and restructure documentation written by developers, architects, and other subject matter experts.

• Create graphics, videos, and other visuals as part of documentation deliverables.

• Estimate the effort required to produce new and update existing documents.

• Meet the project milestones and deadlines set by the Documentation Manager.

• Conform to writing guidelines and documentation standards and practices set by the Documentation Team.

• Collaborate with team members to refine and develop team best practice.

• Participate in documentation improvement initiatives.

Education and/or Experience

Bachelor's degree, preferably in English, Technical Writing, Communications, Computer Science (or equivalent professional or academic training).

Minimum 3 years’ technical writing experience in an enterprise software environment.

Knowledge, Skills and Abilities

• Excellent English writing and editing skills.

• Ability to present technical concepts in a clear way.

• Keen interest in developer documentation best practices and latest documentation tools.

• Proactive and skilled at extracting information from a variety of subject matter experts, including other writers, developers, architects, and analysts.

Technical Skills

• Experience with AsciiDoc and XML-based publishing systems.

• Ability to create and maintain sample code fragments and API documentation.

• Experience with Java, web services, XML, HTML5, and JavaScript is advantageous.

Language Skills

Ability to speak the English language proficiently, both verbally and in writing.

Travel Requirements

This position does not require travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee works primarily in a home office environment.
The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Work Requirements

Compliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
Must be legally eligible to work in the country in which you are hired.

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis ofrace, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Senior Technical Writer