Were looking for an experienced IT Support Technician to provide onsite and remote technical support to end users ensuring smooth operation of hardware software and network systems. This role involves both Service Desk (Level 1) and Deskside (Level 2) responsibilities acting as the main point of contact for incident resolution and service requests.

Key Responsibilities

Provide first-line IT support via phone chat or email for incidents and service requests.
Diagnose and resolve issues related to desktops laptops mobile devices printers and peripherals .
Support user account management onboarding/offboarding and access requests.
Perform hardware replacement and coordinate with vendors for repairs or warranty claims.
Provide hands and feet support for network server and data center equipment as guided by remote teams.
Troubleshoot LAN/WAN/Wi-Fi connectivity and assist with patching and physical cabling.
Support telephony and conferencing systems (IP phones video conferencing).
Maintain asset inventory perform audits and ensure compliance with IT security policies.
Deliver VIP/executive support when needed.
Log and track tickets in ITSM tools (e.g. ServiceNow) escalating issues to higher support tiers when necessary.

Requirements

2 to 4 years of experience in IT Support / Service Desk / Field Services roles.
Strong troubleshooting skills for Windows and Mac OS ; familiarity with mobile device management.
Basic understanding of network and data center environments .
Experience with ITSM platforms such as ServiceNow or similar.
Good communication skills and customer-oriented mindset.
Ability to coordinate with multiple teams and third-party vendors.
Fluency in English and Portuguese languages.

Required Skills:

Previous experience in IT Support / Service Desk / Field Services roles. Strong troubleshooting skills for Windows and Mac OS; familiarity with mobile device management. Basic understanding of network and data center environments. Experience with ITSM platforms such as ServiceNow or similar. Good communication skills and customer-oriented mindset. Ability to coordinate with multiple teams and third-party vendors.

DSS L1 Minas Gerais