...Troubleshoot and resolve softwarerelated issues including compatibility and performance problems.
Maintain software licenses and compliance.
Technical Support:
Provide technical support to endusers for hardware and softwarerelated issues.
Assist in...
...materials to help endusers become more selfsufficient with ITrelated tasks.
Educate users on best practices for data security and compliance.
Documentation:
Maintain accurate records of support requests resolutions and user interactions.
Contribute to...
...Management: Manage relationships with IT vendors and service providers.
Negotiate contracts evaluate performance and ensure compliance with service agreements.
Budget and Resource Management: Develop and manage the IT department budget.
Allocate resources...
...Configuration:
Install configure and update software applications operating systems and drivers.
Ensure software licensing compliance and maintain accurate records.
User Support:
Provide technical support to endusers for hardware and softwarerelated...
...technical teams.
Manage stakeholder expectations and provide regular updates on program status.
Quality Assurance and Compliance:
Implement best practices methodologies and quality standards for IT projects.
Ensure compliance with industry regulations...
...onsite. This role is exclusively open to U.S. Citizens highlighting our commitment to maintaining high standards of security and compliance.
Successful candidates will be required to obtain a Secret Clearance (interim is required to start work).
In this role...