Rider Quality Score Operations Senior Expert

Rider Quality Score Operations Senior Expert - Detalhes da Vaga. ● Continuously optimize the quality score calculation model based on business development and rider feedback to enhance its fairness and effectiveness. ● Data Analysis and Insights: Conduct in-depth analysis of quality score-related data to identify key factors influencing rider delivery quality. ● Provide data support for optimizing the quality score system and developing incentive strategies through data analysis. ● Rider Incentive Strategy Development and Execution: Design and execute diverse rider incentive strategies based on the score system, including but not limited to priority dispatch, cash rewards, and honorary titles. ● Ensure that incentive strategies effectively improve rider delivery quality, reduce cancellation and rejection rates, and enhance user satisfaction. ● Cross-Functional Collaboration: Work closely with product, technology, customer service, and other departments to promote the development and optimization of quality score system-related functions. ● Ensure that the score system is effectively integrated with other company systems to improve overall operational efficiency. ●Risk Management: Monitor the operation of the quality score system, promptly identify and address potential risks, such as malicious score manipulation and cheating. ● Develop effective risk response measures to ensure the fairness and impartiality of the health score system. ● Quality Score Rule Promotion and Training: Responsible for promoting quality score rules to riders, answering rider questions, and improving riders'' understanding and recognition of the health score system. ● Requirements:Bachelor''s degree or above, preferably in statistics, mathematics, computer science, or a related field. ● Minimum of 3 years of experience in data analysis or operations, with expertise in the food delivery, e-commerce, or logistics industries preferred. ● Familiarity with data analysis tools such as SQL, with strong data processing and analysis skills. ● Strong logical thinking and problem-solving skills, with the ability to identify problems from complex data and propose solutions. ● Excellent communication and coordination skills, with the ability to collaborate effectively with different departments. ● In-depth understanding of the rider ecosystem and delivery business, with the ability to think from the rider''s perspective. ● Strong ability to work under pressure and execute, with the ability to complete work tasks in a rapidly changing environment. ●Bonus Points: Experience in operating similar systems, such as health scores or credit scores. ● Familiarity with data analysis methods such as A/B testing and user profiling. ● Project management experience is a plus. ●. Requisitos para participar do processo. ● . O que oferecemos.