Customer Service Coordinator

Customer Service Coordinator - Detalhes da Vaga. ● Coesia’s companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and high-performance transmissions. ●Our customers include leading players in a wide range of sectors, including aerospace, automotive, consumer and luxury goods, ceramics, electronics and semiconductors, pharma and healthcare, energy storage systems, tobacco and next-generation products. ●Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026. ●About the Role:The Customer Service South America Coordinator manages the Customer Service Team existing of Inside Sales / Tech Support and Field Service / CS-Sales. ● Develop the Customer Service business in cooperation with the global Customer Service Team and Coordinates the Customer Service partner network in South America. ● The Customer Service Manager South Americal reports directly the General Manager FlexLink Brazil and functional to FlexLink’s Customer Service Manager, Americas. ●

• Develop and expand service business across South America
• Define and implement the regional customer service strategy

• After-sales services
• Modernization and upgrades
• Digital and remote service solutions
• Drive revenue growth and service market penetration
• Build and manage external partner/service networks to deliver local service capabilities
• Develop and manage a network of external service partners across South America
• Expand and strengthen distributor channels for service sales

• Technical capability
• Service quality
• Customer experience
• Establish and manage processes for handling partner-driven service business
• Promote FlexLink service offers (including digital services, remote support, upgrades)
• Manage Inside Sales and Customer Service dedicated Sales teams and coordinate with the System Sales team and 3rd party partner network. ●
• Create and standardize processes for incoming service business
• From distributors
• From external partners
• From internal back-office channels

• Sales
• Service

• General Automation engineering with emphasis and understanding of factory automation and material flow
• Strategic thinking and business development mindset
• Strong leadership and stakeholder management
• Process orientation and continuous improvement mindset
• Commercial acumen and customer focus
• Ability to operate in a multi-cultural, multi-country environment
• Fluent Portuguese and English, spoken and written. ●Skills and Abilities needed:
• Strong service business development mindset
• Experience with channel / partner management

• Industrial automation / production systems
• After-sales service models
• Ability to manage multi-country operations
• Process development and operational leadership
• Commercial acumen (pricing, campaigns, sales enablement)Education and experience:
• Bachelor’s degree in engineering, Business Administration, or related field Advanced degree (MBA or equivalent) is a plus

• Customer Service / After-Sales in industrial environment
• Service business development or lifecycle services

• Channel / partner management
• Multi-country or regional roles (South America preferred)Our Offer:
• Market competitive compensation
• Health insurance
• Life insurance
• Dental plan
• Food card
• Restaurant in the company
• Participation in results
• Private Pension
• Transport
• Language study platform
• Christmas Card
• Extended maternity and paternity leave
• Good Habits Learning platform accessJoin the Team!:Join the team!. Requisitos para participar do processo. ● . O que oferecemos.