Art Concierge

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OUR PURPOSE AND CULTURE Rosewood São Paulo is a distinctive luxury lifestyle destination where culture, creativity, exceptional service and meaningful human connections come together. We are seeking an accomplished Director of Food & Beverage to lead one of the property's most strategic divisions and shape the next chapter of our dining, events and guest experience journey.

HOW YOU WILL MAKE THE PLACE HAPPEN

The Art Concierge is responsible for operating, developing, and commercializing the hotel’s art pillar, ensuring seamless integration of the artistic experience into the guest journey and the overall positioning of Rosewood São Paulo.

This is a highly operational and commercially driven role that leverages art as a strategic tool for revenue generation, brand differentiation, and relationship building across B2B and B2C audiences.

The role leads the execution and evolution of the Art Tour product and acts as a key liaison between guests, partners, artists, and the Art Library.

KEY RESPONSIBILITIES 

Guest Experience & Commercial Activation

• Deliver and operate artistic guest experiences, with emphasis on the Art Tour.
• Drive conversion and sales of art-related experiences.
• Adapt storytelling to different audiences (B2B, B2C, VIPs, press).
• Ensure delivery aligned with luxury positioning and Brazilian identity.

Art Tour Leadership (Core Product)

• Lead development and execution of the Art Tour.
• Position the Art Tour as a key revenue and branding asset.
• Define routes, storytelling, and experience design.
• Monitor KPIs and continuously improve performance.

Art Programming & Operations

• Support exhibitions and artistic activations.
• Oversee installation and maintenance of artworks.
• Support art events and openings.
• Ensure alignment with stakeholders.

Relationship Management

• Manage relationships with artists and curators.
• Act as internal art point of contact.
• Collaborate with Art Library (no direct reporting line).
• Support partnerships and new projects.

Sales Support & Business Development

• Identify revenue opportunities linked to art.
• Support Sales & Marketing proposals.
• Integrate art into commercial strategies.
• Support group and event activations.

Storytelling & Content

• Develop narratives about collection and artists.
• Ensure consistency of information.
• Support content creation.

Administrative & Recurring Activities

• Handle emails and operational requests.
• Manage administrative routines.
• Coordinate suppliers.
• Track performance metrics.

QUALIFICATIONS 

• Experience in hospitality, art, or luxury environments.
• Strong communication and storytelling.
• Commercial mindset.
• Experience with high-end clientele.
• Knowledge of contemporary art and Brazilian culture.
• Advanced English required.

Competencies

• Guest service excellence
• Communication and presence
• Relationship skills
• Organization and attention to detail
• Ownership mindset
• Results orientation
• Cultural sensitivity

Internal Relationships

• Sales & Marketing
• Front Office
• Guest Relations
• Art Library (non-reporting)
• Operations & Events

Additional Notes

• Flexible schedule required.
• Strong operational presence.
• Key role in brand positioning.

WHAT WE EXPECT FROM YOU

We are looking for professionals who are passionate about hospitality and take genuine pleasure in welcoming people and creating authentic connections. We seek individuals who embody the values of Rosewood São Paulo in every interaction, helping transform special moments into unforgettable memories. We value team players who demonstrate a warm and gracious demeanor, proactive initiative, and a strong commitment to service excellence.

OUR COMMITMENT TO YOU

At Rosewood, we are committed to fostering a culture where collaboration, sustainability, and personal growth are at the heart of everything we do. We celebrate diversity in all its forms and strive to create an environment where every associate feels valued, empowered, and inspired to make a difference.