Credit Controller - São Paulo (Analista de Crédito e Cobrança I)

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there and we bring it all together, in one place. Booking.com is seeking a full time Credit Controller to join our team in our São Paulo office.

A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com by being a main point of contact for its customers for all invoice related issues. The Credit Controller is encouraged to build positive relationships with Booking.com’s customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com’s hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.

We offer a dynamic, motivating and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, dedication to people and high standards of integrity make Booking.com a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening.

What You'll Be Doing

As a Credit Controller you manage a portfolio of accounts. You will ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently; through the development of sound working relationships both internally and externally.

• Initiate outbound calls to collect payment promises for outstanding debts
• Respond to partners messages to address queries related to commission and invoice: financial matters

• Support Booking.com with collecting Open Invoices

• Implements scalable solutions

• Cross-functional Communication and teamwork

• Support of Booking.com with growing

• Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices

Thanks to these tasks, the Credit Controller will acquire an in-depth knowledge of Booking’s business and internal organization and will prepare themselves for a broader role.

Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives. To do this, the Credit Controller will:

• Drive progress through simple and targeted action plans. Implement short term loops of progress (tackle the issues one by one at a high pace)

• Build best practices and share with Peers

• Be a business partner with the Partner Services team

• Build an out-of-the-box mind set to support Booking.com with improving customer payment behavior

• Assist Booking.com by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.

• Ensure adherence to Company policies and applicable governmental regulations.

• Liaise with peers across the business to build successful roll outs

What You'll Bring

• Excellent English verbal and written communication skills
  
• Advanced Spanish is a plus
• Planning skills

• Time Management skills / organized

• Managing and developing yourself

• Technical knowledge of collections software

• Longer term contribution 

• Ability to proactively drive the assigned projects and reach the preset objectives

• Excellent communication

• Ability to recognize financial implications of business decisions and strategy

• Understanding of business practices and systems

• Facilitate and practice security and confidentiality of information

• Good knowledge of PC software applications

• Quality improvement skills

• Excellent teamwork and interpersonal skills

• You are required to live within a commutable distance from your assigned office location

• Regularly interacts with senior management or executive levels on matters concerning credit control

• Requires the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations

• Analytical skills
• Problem-solving skills
• High performance in outbound calls
• Negotiation skills

• Ability to adapt to a fast-paced environment

  Please make sure to submit your CV in ENGLISH. Thank you!

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive  compensation and benefits package , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (contingent to legal assessment).

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This  ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together:  How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.