Dialogflow AI /ML Developer | Mid
Compass UOL
Responsibilities :
Criar, configurar e manter intents, entities e fluxos conversacionais no Dialogflow (CX ou ES);
Desenvolver experiências conversacionais utilizando IA Generativa, incluindo criação de prompts e playbooks;
Construir jornadas conversacionais com foco em Processamento de Linguagem Natural (NLP);
Integrar chatbots a diferentes canais, como web, aplicativos e WhatsApp;
Monitorar e otimizar a performance, assertividade e qualidade das interações do bot;
Evoluir continuamente a experiência do usuário com base em métricas, análises e comportamento real de uso;
Contribuir para a definição de boas práticas de UX Conversacional e desenho de jornadas digitais.
Requirements
Experiência prática com Dialogflow (CX ou ES);
Vivência na construção e manutenção de fluxos conversacionais, incluindo intents, entities e contextos;
Experiência com IA Generativa aplicada a chatbots, especialmente em Prompt Design e Playbooks;
Conhecimento em NLP (Natural Language Processing);
Experiência na integração de chatbots com múltiplos canais de atendimento;
Capacidade de desenhar jornadas conversacionais centradas na experiência do usuário (UX Conversacional);
Perfil analítico, com foco na melhoria contínua da experiência digital e dos indicadores de atendimento.
Vaga publicada há 2 dias atrás
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