Strategic Customer Success Manager

Strategic Customer Success Manager - Detalhes da Vaga. ● Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for global customers across financial services, retail, healthcare, and technology. ●With the recent launch of client Intelligence and Intelligence Assistant, we''re accelerating innovation in embedded analytics, enabling governed, scalable AI experiences that bridge insights to real-time action. ●The RoleAs a Strategic Customer Success Manager, you will serve as a trusted advisor to mid-sized to large enterprise accounts, building deep relationships to maximize value, drive adoption of our AI-powered platform, and fuel retention and expansion. ●You''ll collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure customers achieve their business goals through clear communication of complex concepts and proactive guidance. ●Why Join Our Customer Success TeamThis is a strategic, high-impact role where you''ll own complex accounts, strengthen multi-threaded relationships, and deliver measurable outcomes (e. ●G. ●, NRR, expansion revenue, AI feature adoption). ●You''ll work in a collaborative, innovative global environment, partnering with diverse teams to solve real customer challenges and contribute to product growth in embedded AI analytics. ●About You- You thrive in fast-paced, evolving environments, adapting quickly while staying positive and solution-focused. ●- You''re a natural relationship builder, skilled at nurturing trusted, multi-level partnerships and positioning yourself as a key advisor to drive customer success. ●- You quickly grasp business goals and technical concepts (including AI/analytics platforms) to align solutions with customer needs. ●- You''re proactive and consultative, identifying opportunities, anticipating challenges, and advocating for customers while balancing business priorities. ●- You''re collaborative, open to feedback, and passionate about delivering results through continuous learning and improvement. ●Requirements- 3–5+ years as a Customer Success Manager (or equivalent), with proven success managing enterprise/mid-market accounts (SaaS/BI/analytics preferred). ●- Strong track record of driving product adoption, value realization, and revenue expansion. ●- Excellent presentation and executive communication skills; experience leading EBRs/QBRs and building C-level relationships. ●- Ability to own full account planning, health monitoring, and success strategy across a portfolio. ●- Proactive mindset: identify upsell/cross-sell opportunities, mitigate risks, and deliver measurable ROI. ●- Project management skills to handle complex implementations, onboarding, and technical discussions. ●- Experience collaborating cross-functionally (Sales, Product, Engineering) to resolve issues and influence roadmaps. ●- Exceptional interpersonal, listening, written, and verbal skills (fluent English required; Portuguese a plus). ●- Results-driven with strong critical thinking, problem-solving, and a customer-centric focus. ●- Comfortable in a dynamic, remote environment while managing multiple priorities. ●- Bonus: Background in Business Intelligence (BI), embedded analytics, AI/GenAI enablement, or similar technical solutions. ●How You''ll RampBy Day 30- Complete Customer Success onboarding and training (client values, culture, relationship techniques, product overview, competition, and transformational outcomes). ●- Begin meeting customers, shadowing QBRs/EBRs, and observing how we build relationships and deliver value. ●By Day 60- Develop strategic account plans for your portfolio and start driving opportunities (adoption, expansion, renewals). ●- Deepen product and technical knowledge through coaching and hands-on work. ●- Fully embed with your accounts and collaborate side by side with the team. ●By Day 90- Own your book of business end-to-end, driving partnership success and measurable results (NRR, adoption, expansion). ●- Master Customer Success best practices, including onboarding, proactive risk management, and AI feature enablement. ●- Become a key contributor to the team''s revenue retention and growth goals. ●Join Client!Our client is pioneering the future of embedded analytics with AI at the core. ● This role offers more than a position — it’s an opportunity to shape customer outcomes in a transformative industry, work with a diverse, innovative global team, and grow in a collaborative culture that values impact and inclusivity. ●If you''re passionate about driving strategic customer success in AI-powered analytics, apply today. ● Let’s build the next era of intelligent decisions together. ●. Requisitos para participar do processo. ● . O que oferecemos.