Sr Training Analyst

We are looking for a strategic Training Analyst to drive our learning, development, and operational excellence initiatives. In this role, you will turn quality data into high-impact training strategies for both our in-house teams and large-scale BPO partners.

Key Responsibilities:

Strategy & Needs Assessment: Analyze quality inspection data (BPO/Direct) to identify systemic root causes and build quarterly/annual training roadmaps tailored to turnover and team profiles. Process Standardization: Turn quality findings into actionable learning. Own the full cycle from problem attribution and content creation to training execution and SOP updates. Execution & Enablement: Develop interactive multimedia training assets and drive Train-the-Trainer (TTT) programs for BPO partners while delivering hands-on coaching for core operations. Impact & ROI Measurement: Establish post-training evaluations (exams, simulations, certifications) and track performance metrics to ensure quantifiable error reduction and efficiency gains.

Requirements:

Experience: 5+ years working with training and preference of having experience in tech/internet operations Scale & BPO Management: Proven track record leading training for direct team and/or managing training frameworks across large BPO partners. Data-Driven Approach: Strong analytical capability to map operational pain points and translate training outcomes into business metrics (e.g., error rate reduction, CSAT, efficiency). Languages: Fluent English and Portuguese (written and spoken) to bridge global headquarters guidelines with local execution. Instructional Design: Demonstrated ability to independently design courses, case studies, and practical simulation exercises from SOPs.

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know – we are here to support you.