Global Retail Customer Experience Program Analyst

Description and Requirements

Role Overview: Allocated within the Global Retail Experience team under CXD, this role owns the global operational lifecycle of Motorola’s interactive Demo Mode software and retail training ecosystems. Serving as a vital cross-functional bridge, this position aligns Global Commercial Strategy, Product Marketing (PMM), Creative Agencies, and Technical Software/DEV teams to drive premium Lifestyle Tech brand positioning and maximize customer engagement at the point of sale. Ideal Candidate Profile: A highly analytical, entrepreneurial, and project-driven professional who possesses a natural ownership mindset and deep professional accountability. The ideal candidate excels at connecting the dots across complex global structures, possesses the cross-functional leadership required to manage diverse stakeholder expectations, and demonstrates the disciplined time and priority management needed to protect critical launch timelines

Core Responsibilities: Digital Experience & Software Strategy: Manage and evolve the global Demo Mode software roadmap as an interactive, customer-facing digital product that drives premium product storytelling and consumer conversion.

Retail Training Innovation: Elevate retail training as a creative brand experience driver by developing innovative, scalable content frameworks that align regional sales teams and partners with global premium brand strategies.

Cross-Functional & Tech Translation: Bridge the gap between non-technical commercial functions and technical software engineering/DEV teams, converting high-level business strategy and brand campaigns into precise functional requirements.

Launch & Timeline Governance: Orchestrate global software and training deployment windows seamlessly alongside concurrent New Product Introductions (NPI) to ensure global launch readiness.

Operational & Data Excellence: Establish rigorous tracking systems, shared calendars, and status templates to eliminate pipeline visibility gaps, optimize recurring workflows, and prevent operational delays.

Budgetary & PO Governance: Oversee the global program budget, manage purchase orders (POs), and maintain precise financial reporting to drive cost-efficiencies.

Brand & Compliance: Ensure all digital retail experiences strictly adhere to corporate brand standards, trademark guidelines, and legally approved disclaimers.

Global-to-Regional Alignment: Define scalable global frameworks and deployment benchmarks that empower regional teams to execute experience-driven retail initiatives successfully.

Operational Transparency: Maintain flawless alignment with senior leadership by providing clear reporting and proactively identifying pipeline risks or resource constraints early.

Analytical Problem Solving: Evaluate global software performance and platform adoption using data metrics; independently diagnose and resolve operational bottlenecks.

Qualifications: Education: Bachelor’s degree in Business Administration, Project Management, Information Systems, Marketing, or a highly analytical, related field.

Experience: 4+ years of

project-driven experience

managing interactive digital experiences, retail software lifecycles, or global marketing operations—including budget oversight and matrix stakeholder management—within a fast-paced corporate environment.

Cross-Functional Capability: Proven, verifiable track record of successfully bridging the gap between non-technical commercial teams and technical software engineering/DEV functions.

Operational Discipline:

Exceptional attention to detail, strong financial and time-management skills, and a definitive reputation for reliability and professional accountability.

Corporate Navigation:

High organizational maturity, excellent situational awareness, and deep respect for cross-functional alignment protocols and collaborative workflows.

Mindset: Analytical, results-oriented, and self-directed; thrives under the pressure of concurrent launch timelines and executes with minimal oversight.

Language: Absolute fluency in written and spoken English.

Additional Locations : * Brazil - São Paulo - SAO PAULO - SP * Brazil * Brazil - São Paulo * Brazil - São Paulo - SAO PAULO - SP