Customer Support Specialist - Fully Remote
Mercor
São Paulo, SP
- Trabalho remoto
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $40,000–$50,000
Location: Remote
Role Responsibilities
- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- Ability to debug web applications, likely from a Degree in Computer Science , Software Engineering , or a related technical field OR experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work .
- Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , or Crisp .
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to: Mostrar e-mail
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Vaga publicada há 27 dias atrás
Empregos semelhantes que podem ser interessantes para vocêCom base na vaga Customer Support Specialist - Fully Remote em São Paulo, SP
$ 35.000 a $ 50.000 por año
...Jack Dorsey . Position: Customer Success Engineer (LatAm) Type... ...000–$50,000/year Location: Remote Commitment: Substantial overlap... ...2-5 years of experience supporting customers on such web... ...resume Submit form Resources & Support For details about the interview...- ...professionals and the people leaders they support. To support our fast-growing... ...are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely... ...improve both the product and the customer experience. This is a hands-on...
- Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in... ...Receivable (AR), and Asset Accounting (AA). Customize the system to meet specific financial... ...process flows. Provide training and support to end-users and other stakeholders....
- Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in Mexico... ..., and invoice accounting. Support SAP ECC to S/4HANA migration, including changes... ...(35%) Develop ABAP programs, including custom BAPIs, User Exits, Enhancements, and BADIs...
- Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in... ...services, and event-driven solutions. Support side-by-side extension development for... ...with architects, developers, integration specialists, and project teams. Produce technical...
- ...To Join Us ~ Competitive Salary ~100% Remote ~ Working on the latest tech for the... ...remotely from all over the world We are fully funded and backed by reputable VC funds and... ...Make recommendations to improve and support business activities Gather business requirements...
- ...Are you passionate about helping customers and delivering exceptional service? We are looking for a Portuguese-speaking Customer Support Specialist to join our growing team in São Paulo. This is an exciting opportunity to work in a dynamic international environment...
- ...) Type: Contract Compensation: $50–$150/hour Location: Remote Commitment: 5–10 hours/week Role Responsibilities Record high... ...resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform...
$ 700
Support Specialist Location: Brazil Work Model: 100% Remote Employment Type: Permanent, Full-Time Salary: $700 Monthly... ...a Support Specialist to assist customers using the Trax platform by providing... .... The ideal candidate is customer-focused, detail-oriented, and comfortable...- ...deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier... ...novel mathematical systems, defining custom rules and axioms, and creating... ...Freelancing With Turing: Work in a fully remote environment. Opportunity to work on...
- ...for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with... .... Perks of Freelancing With Turing: Work in a fully remote environment. Opportunity to work on cutting-edge AI projects...
- ...for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with... .... Perks of Freelancing With Turing: Work in a fully remote environment. Opportunity to work on cutting-edge AI projects...
- ...for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with... ...es. Perks of Freelancing With Tur ing:Work in a fully remote environm ent.Opportunity to work on cutting-edge AI projects...
- ...OPPORTUNITY We are hiring a Customer Engagement Specialist to our Wellbeing team... ...of work, and create a supportive environment where everyone... ...nutrition, mental wellbeing support, and more! Add up to three... ..., we offer hybrid and remote options to give you the freedom...
- ...Experiência mínima em atendimento ao cliente, suporte, CS (Customer Success), relacionamento com clientes, operação administrativa... ...Desejável Outras informações: Modelo de Trabalh o: 100% Remoto Tipo de Contrato PJ Condições de Trabalho: Horário comercial...
- ...highly motivated individual to join our AI Customer Support team. A person who is passionate about... ...and AI. As an AI Customer Support Specialist, you will play a critical role, acting... ...in our offices, the rest of the time you can work remotely from wherever you like!
- ...You will be working on customer support for a modern blockchain-based... ...our first Customer Support Specialists, you will be the face of our... ...for our users. This is a fully remote position with shift-based scheduling... ...with the other support specialist to provide responsive...
- ...sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization - serving as a trusted product expert, primary point of contact for inbound...
- ...leads the industry in workforce trust and defense. The Customer Implementation Specialist (CIS) is a key member of the KnowBe4 Customer Success... ...plans tailored to their needs. Provide hands-on support during platform setup, configuration, and initial training...
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer... .... Learn more at . Overview of Job Function: The Product Support Specialist is passionate about fixing problems and providing above and...
- Position: Deskside Support Engineer Location: Mogi das Cruzes, São... ...partner, assisting internal teams, customers, and vendors in... ...communicate effectively with remote teams. Basic Knowledge of Network... ...data center admins (Internal, Customer and Vendor) as required during...
- User On-Prem IT Support Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS... ...temporary devices in accordance with end customer's processes Provide technical guidance to... ...troubleshooting in coordination with remote AV support Workplace monitor deployment,...
- Estamos em busca de um(a) Customer Success Specialist Bilíngue - com italiano Avançado para atuar com foco tanto em sucesso do cliente quanto em... ...saúde privado. Modelo de trabalho híbrido (2 dias de trabalho remoto por semana). Orçamento anual de treinamento para...
- ...Job Title: Customer Support Manager – Latin American Operations Key Responsibilities: - Oversee and manage customer support activities for Latin American markets. - Lead and mentor a team of customer support representatives to ensure high-quality service. - Develop...
- ...that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed... .... Iron Mountain is seeking a motivated Procurement Support Specialist to join our Global Procurement team. In this role, you will...
- ...We are seeking an experienced Field Support Specialist to join the Desktop Support team. This role is responsible for partnering with Customer IT design teams, Level 1 Service Desk, and other support groups to ensure the stability and performance of core infrastructure...
- As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional... ...credibility and value to our customers in the education and positioning of... ...effective solutions that meet the customer expectations and future needs. Educate...
- ...ao lado de empresas que precisam transformar grandes volumes de dados em decisões mais claras, rápidas e eficientes. Customer Experience Specialist Sobre a oportunidade Estamos em busca de uma pessoa Customer Experience Specialist para liderar iniciativas estratégicas...
- Na Topaz, não criamos apenas tecnologia. Nós transformamos o futuro do mercado financeiro Somos um time #Multi de protagonistas que transformam ideias em soluções de impacto. Em nosso Topaz Team, fomentamos um ambiente de colaboração real onde sua curiosidade é premiada...
- Position Overview We are looking for a Customer Support & Risk Control Agent to support daily customer service operations and operational risk monitoring for our Brazil iGaming role is responsible for handling customer inquiries, resolving user issues, monitoring suspicious...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a Customer Support Specialist - Fully Remote. Seja o primeiro a se candidatar!
