Junior/Middle Client Support Specialist ID73386

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross-functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast-paced, self-directed environment.

WHAT YOU WILL DO

- Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing;

- Create and maintain strong client relationships;

- Gain expert-level knowledge of the assessment platform to efficiently and effectively solve client problems;

- Create and maintain accurate records of client interactions through the support platform;

- Evaluate, recommend, and test platform changes to improve client adoption and satisfaction;

- Collaborate with cross-functional teams on escalated requests and serve as a client advocate.

MUST HAVES

- Bachelor’s degree from an accredited institution;

- 1+ years of experience in a similar support role;

- Previous experience in a SaaS company, higher education, or EdTech;

- Energetic and eager to take initiative in a fast-paced and changing environment;

- Strong interpersonal, verbal, written communication, and time management skills;

- Ability to quickly gain expertise with complex technology;

- Ability to interact and work effectively with multiple team members;

- Ability to initiate and complete tasks independently without close supervision;

- Ability to prioritize multiple tasks without compromising quality;

- Upper-intermediate English level.

NICE TO HAVES

- Inquisitive attitude and strong research skills;

- Prior experience in a start-up environment;

- Analytical mindset and ability to think on the fly;

- Experience with tools such as Excel, PowerPoint, Google Workspace, Jira, and search engine navigation.

PERKS AND BENEFITS

- Professional growth : Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation : USD-based pay with education, fitness, and team activity budgets.

- Exciting projects : Modern solutions with Fortune 500 and top product companies.

- Flextime : Flexible schedule with remote and office options.