User Operations Manager

User Operations Manager - Detalhes da Vaga. ● You''ll own the full operational engine behind key consumption moments. ●You''ll work across Merchant Ops, Courier Ops, Product, CRM, Customer Experience, and Marketing, requiring strong cross-functional coordination and a bias for action. ●Job ResponsabilitiesCore Initiatives Identification & DesignIdentify, validate, and prioritize core consumption momentsBuild a structured framework to map demand opportunities and guide development prioritiesDevelop playbooksConduct competitor analysis and benchmarksDesign and execute user surveys to understand pain points and behavioral driversTranslate data insights into operational actions and strategic recommendationsUser OperationsOwn the full execution cycle: Ideation ? kickoff ? planning ? 360 Coordintation? launch ? performance tracking ? iterationManage and Optimizate budgetCoordination with Marketing, Product, CRM, and Resources teamsAct as a liaison between various stakeholders (Product, Marketing, Business, Data, Customer Experience, Delivery) to ensure a 360-degree view of the customerRequirementsBachelor''s degree or above in business, economics, engineering, or related fields5+ years of robust experience in user operations, loyalty, CRM, or product growth strategy in digital platformsBackground in e-commerce, food delivery, or subscription-based businesses preferredStrong analytical skills, with proficiency in SQL, Python, or other tools to extract insights and validate impactExperience with CRM platforms and communication channel managementStrong project management and cross-functional leadership skills, preferrably previous experience with Product and MartechExcellent communication skills to bridge technical and non-technical stakeholdersAbility to balance user delight with business impact. Requisitos para participar do processo. ● . O que oferecemos.