Rider Experience Operations Specialist

Rider Experience Operations Specialist - Detalhes da Vaga. ● Design operational solutions for various exceptions during rider deliveries (e. ●G. ●, slow food preparation, incorrect customer addresses), improving rider NPS. ●Own rider safety. ● Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce rider safety incident rates and improve the rider experience in insurance claims. ●Address negative user feedback caused by delivery reason. ● Categorize and build a metrics framework for negative user feedback, analyze root causes, and design rider governance solutions while driving frontline implementation. ●Support strategy implementation through related operational activities, including rider surveys, frontline interactions, information alignment, and training. ●Job Requirements:Experience 5+ years of experience in internet platform operations, strategy analysis, or logistics/delivery industry. ● Preference for candidates with experience in O2O, on-demand delivery, e-commerce logistics, ride-hailing platforms, or similar strategy operations/fleet management roles. ●Data-Driven: Excellent data analysis skills and sensitivity. ● Proficient in SQL and other tools to identify issues and validate strategies through data. ●Logical & Systems Thinking: Clear logical reasoning and systematic thinking ability. ●Able to deconstruct complex business problems and design actionable solutions. ●Project Management & Collaboration: Outstanding cross-functional communication and coordination skills. ● Able to effectively mobilize resources across product, engineering, marketing, and other teams to ensure project goals are achieved. ●Ownership & Resilience: Accountable for business outcomes with strong self-motivation and the ability to solve problems in a fast-paced, ambiguous environment. ●Highlights of the position:Participate in core product operations and directly influence the product development direction. ●Flat management structure with ample autonomy in decision-making. ●International work environment, growing alongside a multicultural team. ●Comprehensive career development paths and training resources provided. ●. Requisitos para participar do processo. ● . O que oferecemos.