Dialogflow AI /ML Developer | Mid
Compass UOL
Responsibilities : Criar, configurar e manter intents, entities e fluxos conversacionais no Dialogflow (CX ou ES); Desenvolver experiências conversacionais utilizando IA Generativa, incluindo criação de prompts e playbooks; Construir jornadas conversacionais com foco em Processamento de Linguagem Natural (NLP); Integrar chatbots a diferentes canais, como web, aplicativos e WhatsApp; Monitorar e otimizar a performance, assertividade e qualidade das interações do bot; Evoluir continuamente a experiência do usuário com base em métricas, análises e comportamento real de uso; Contribuir para a definição de boas práticas de UX Conversacional e desenho de jornadas digitais. Requirements Experiência prática com Dialogflow (CX ou ES); Vivência na construção e manutenção de fluxos conversacionais, incluindo intents, entities e contextos; Experiência com IA Generativa aplicada a chatbots, especialmente em Prompt Design e Playbooks; Conhecimento em NLP (Natural Language Processing); Experiência na integração de chatbots com múltiplos canais de atendimento; Capacidade de desenhar jornadas conversacionais centradas na experiência do usuário (UX Conversacional); Perfil analítico, com foco na melhoria contínua da experiência digital e dos indicadores de atendimento.
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