Banking Operations Governance Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer .

We are looking for a Banking Operations Governance Team Lead to to lead one of our Banking Operations Governance teams. Banking Operations Governance is a control-critical function that helps Wise manage banking partner access, signatory governance, partner due diligence, portal administration, documentation, and operational control evidence as we scale. The team sits between global strategy and day-to-day execution, making sure our banking partner operations are safe, consistent, well-documented, and scalable. As Team Lead, you’ll be responsible for leading a team of Specialists, managing operational performance, improving governance processes, and helping the team move from manual, reactive work toward clearer, more proactive operating models. This is a hands-on leadership role for someone who can combine people leadership, operational discipline, stakeholder management, and strong judgment in ambiguous environments. In this role, you will: - Lead a team of Banking Operations Governance Specialists, focusing on consistent team performance while actively supporting the professional growth and development of each team member - Manage team workload, capacity, SLA performance and quality, making sure urgent work is handled without losing sight of control quality and long-term improvement - Act as the first level escalation point for the team as well as stakeholders in the organization, providing guidance and resolution for complex operational matters - Monitor and report against team performance metrics while managing team resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage; - Ensure team readiness to handle unexpected situations and guarantee process documentation and improvement within your area - Implement comprehensive governance frameworks that establish standardized processes for banking operations, follow formal SLAs and review procedures, implement proactive monitoring systems to prevent operational gaps, and develop documentation standards that ensure regulatory compliance and eliminate inefficiencies; - Establish robust financial and access controls by ensuring accurate partner access management and signatory controls are implemented; - Manage key stakeholder relationships by actively collaborating with internal teams, product, engineering, and external banking partners to implement governance frameworks, resolve complex escalated issues, maintain operational integrity, and drive continuous improvements in banking operations. You’ll be a strong fit if you have: - At least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment. - Experience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.