Technical Support Manager - Digital Payments / Brazil

Who we are

Founded in 2016, Market Pay is a fast-growing European fintech delivering omnichannel and international payment solutions to merchants and financial institutions.

Our mission is simple: make payments seamless, accessible and reliable , everywhere.
From in-store and online payments to fully digital and mobile journeys, we design secure, modern experiences that meet both customer expectations and industry standards.

Built on a deep understanding of the European retail ecosystem and its payment challenges, Market Pay covers the entire payment value chain — acceptance, acquiring, card solutions (prepaid, gift, etc.) and innovative checkout experiences — powered by an industrial-grade platform.

With several international acquisitions, Market Pay now brings together 350+ passionate professionals across France and Europe , all driven by the same ambition: shaping the future of payments.

The Role

Technical Support Manager – Digital Payments

Location: São Paulo, Brazil

Contract: Employment via Portage Company

As part of our international growth, we are looking for a Technical Support Manager – Digital Payments to join our teams in Brazil and contribute to the global expansion of our payment solutions.

Reporting to the Project Management Lead based in France , you will act as a key technical and operational partner for our clients, ensuring high-quality integrations, smooth production operations and continuous service improvement.

This role offers strong exposure to international projects and a high level of autonomy within a fast-paced fintech environment.

Your Key Responsibilities

As a true technical expert and trusted partner, you will:

Technical Support & Operations

• Act as the main point of contact for customer support requests, ensuring end-to-end follow-up with autonomy and efficiency

• Diagnose and resolve complex technical issues, always with a continuous improvement mindset

• Lead the technical integration of Market Pay solutions with customer teams, ensuring alignment and delivery excellence

• Monitor production indicators to anticipate incidents and improve operational performance

• Supervise solutions in real time and react quickly to any detected issues

• Improve and maintain technical documentation to support scalability, deployments and customer support

Project Management

• Manage small to medium-sized projects from design to delivery, ensuring quality, timelines and customer satisfaction

• Control costs, deadlines and resources with a strong focus on optimization

• Collaborate closely with development squads and cross-functional teams to ensure project success

• Oversee after-sales activities and ensure a high-quality customer experience

• Contribute to the continuous improvement of project management practices by introducing new ideas and agile approaches

Who we’re looking for

Education & Experience

• IT / Computer Science engineering degree

• Experience in software engineering (e.g. Developer, QA Engineer)

• Solid exposure to the payment ecosystem

• Strong understanding of Agile methodologies (SCRUM or similar)

Technical & Functional Skills

• Ability to manage technical integrations and complex systems

• Comfortable working in a production environment with high availability requirements

• Strong analytical and problem-solving skills

Languages

• Fluent in Portuguese, Spanish and English (daily international interactions)

Soft Skills

• Curious, proactive and resourceful

• Strong communication and stakeholder management abilities

• Able to work autonomously in a fast-moving, international context

Why Join Market Pay

✨ An international fintech with a human touch
Work alongside talented teams across Europe and beyond, united by a shared passion for innovation.

A culture of well-being and performance
Certified Ver o e-mail no carreers.market-pay.com and Ver o e-mail no carreers.market-pay.com, we care about your growth, balance and long-term engagement.

A committed and responsible company
Proud recipient of the Ecovadis Silver Medal for our CSR initiatives.

What We Offer

• A structured onboarding and training program (initial training in France)

• Deep immersion into the digital payments ecosystem

• Remote work opportunities

• Exposure to international projects in a rich, high-impact digital environment

• High level of autonomy across all project phases

Diversity & Inclusion

Market Pay is a fast-growing, inclusive fintech committed to providing a working environment that celebrates diversity, equality and collaboration .
All our positions are open to people with disabilities.