CX Solutions Manager - Brazil (Technical Account Manager)

D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are seeking proactive, high-performing CX Solutions Manager at D.engage. This role merges skills in account management and technical project management to ensure the success, retention, and growth of our client base. The CX Solutions Manager will be the primary liaison between clients and internal teams, driving the implementation of digital marketing strategies while providing technical expertise and support. 

Responsibilities: 

Client Relationship Management:

• Own a portfolio of existing client accounts, providing efficient client liaison and project management to deliver on client requirements.
  
• Actively consult clients regarding dEngage products and services, assisting in creating digital strategies and advocating for their success.
  
• Identify and close cross and upsell opportunities
  

Project Management:

• Manage projects from conceptual design through implementation, ensuring adherence to scope, budget, and timeline.
  
• Develop comprehensive project plans merging customer requirements with company goals, coordinating various teams throughout all project phases.
  
• Monitor project progress, make detailed reports on milestones and deliverables, and maintain correct project time frames and status reports.
  

Technical Support and Consultation:

• Respond to clients' technical queries proactively and provide support and technical consultation.
  
• Work closely with technical support and development teams to meet customer requests promptly.
  
• Generate technical documents and provide clients with updates and training on new releases of D.engage products.
  

Requirements

• Bachelor’s degree in Project Management, Computer Science, or related technical field.
  
• Demonstrated understanding of Project management processes, strategies, and methods.
  
• Good knowledge of SQL, Javascript, HTML, and CSS is highly desirable.
  
• Strong command of multi-channel and cross-device digital marketing journeys.
  
• Ability to communicate technical information effectively to both technical and non-technical stakeholders.
  
• Excellent problem-solving skills, with a proactive approach to addressing challenges.
  
• Superb presentation and time management skills.
  
• Strong commercial acumen
  
• Native/Bilingual English speaker
  

Benefits

• Growth Opportunities : Access to professional development and career growth within a rapidly expanding SaaS company.
  
• Collaborative Culture : Work in a supportive and innovative environment where your contributions are valued.
  
• Competitive Benefits: Enjoy a comprehensive benefits package.
  

Note: Resume in English language will be acceptable only. 

D•Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.