HR Operations Senior Specialist

About Us Keeta is a technology-driven delivery platform that connects consumers with local food and retail merchants and couriers. Operating as an independent brand under Meituan, one of the world’s largest tech-driven retail companies, we are driven by the mission: \"Help People Eat Better, Live Better.\" Since its founding in March 2010, Meituan has revolutionized the digital landscape, reshaping supply and demand dynamics across service and product retail through rapid growth and innovation. Keeta builds on this industry influence, bringing exceptional capabilities, swift responsiveness, and quality service to elevate the delivery sector and enhance the lives of users worldwide. Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into new markets including Brazil, Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. We combine Meituan’s global expertise with local innovation to deliver exceptional, customer-centric services and seamless experiences. Join Keeta as we take this success story into new markets, driving innovation, growth, and excellence.

What You'll Do We seek an experienced HR Operations Senior Specialist to drive HR policy development, SOP creation, process optimization, and team enablement. This role ensures standardized, well-implemented HR policies and processes support business goals and compliance. HR Policy Enablement & Governance: Develop, implement, and maintain comprehensive HR operations policies and SOPs that align with business goals and compliance requirements. Ensure HR policies are consistently applied across all business units. Regularly review work with relevant department and update HR policies to reflect changes in employment laws and best practices. HR Process Standardization & Optimization: Design, document, and continuously improve HR processes to enhance efficiency and compliance. Collaborate with cross-functional teams to ensure HR processes are well-integrated and operationally sound. Establish clear workflows and guidelines for employee lifecycle processes, including onboarding, offboarding, probation and internal mobility, etc.. Quality Controal & Employee Experience Ensure seamless execution of HR policies to improve employee experience and operational efficiency. Provide training and communication on policy updates and process changes to HR teams and managers. Conduct periodic audits to verify adherence to HR policies and recommend corrective actions where needed. Implement a quality audit framework to regularly assess HR operations, identify gaps, and drive continuous improvements.

What We Need From You Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree is a plus. 5+ years of experience in HR operations, policy management, or process governance within an international organization. Strong knowledge of HR policy frameworks, compliance, and global employment regulations. Experience in developing and implementing HR SOPs and process documentation. Proficiency in HR technology solutions and data-driven decision-making. Excellent communication and stakeholder management skills.

What Make This Role Exciting Be a

driver

in creating HR policies in a rapidly growing global company. Influence decision-making by implementing

scalable HR frameworks

that will define future operations. Work with

cross-functional teams across multiple geographies

to develop global HR policies while ensuring local compliance. Gain hands-on experience navigating the

complexities of international HR operations

in a fast-scaling business. Drive a culture of

continuous improvement and quality audits

to enhance HR service delivery.

Why Join Keeta Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan’s global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career. As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You’ll be part of a company that’s transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences. At Keeta, you’ll collaborate with a passionate and pragmatic global team across over 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Brazil, and beyond. Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You’ll thrive in a dynamic environment where every contribution is valued. Together, let’s build the future of food delivery.