Solution Engineer - LATAM

Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.

About the Role



We are seeking a highly technical, customer-focused Solution Engineer to serve as the technical arm of our LATAM sales team. This role bridges the gap between our product, sales, and client success teams — bringing deep technical expertise and strong client-facing skills to every engagement.

As our first dedicated Solution Engineer in Brazil, you will help lay the foundation for how we engage enterprise prospects in the region — conducting in-depth technical discovery, delivering customized product demos, and acting as a trusted technical advisor throughout the sales cycle. The ideal candidate is equally comfortable discussing system architecture with IT teams and business value with executives.

 Sales & Technical Engagement



• Drive the full presales cycle alongside the VP of Sales: discovery, tailored demos, solution design, POCs, and RFP/RFI responses.
• Lead executive and technical presentations that connect customer pain points to platform capabilities.

Technical Solutioning & Collaboration



• Serve as the technical bridge between customers, Sales, and Delivery — mapping tech stacks, defining integration requirements, and building ROI-backed business cases.
• Feed structured customer and market insights back to Product and Engineering; contribute to shared demo assets and documentation.

Regional Growth



• Establish presales processes and best practices for the LATAM region from the ground up, acting as Acclaim's local technical authority in Brazil.

• Experienced team: Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations
• Cutting-edge technologies: we build a technology using our areas of expertise, including Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models
• Rapid career progression: facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies
• Company has prominent clients: with an opportunity for you to work on different projects and/or to be involved in developing our proprietary own products
• Competitive compensation: surpassing market standards
• A company with entrepreneurial spirit: We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!

REQUIREMENTS

 Experience



• 5+ years in Solution Engineering, Pre-Sales, or SaaS Consulting in a customer-facing technical role within enterprise software, CX, or contact center technology.
• Track record supporting complex, multi-stakeholder sales cycles in enterprise or mid-market segments.
• Background in CX, CRM, or Conversational AI platforms (Genesys, Zendesk, Salesforce, or similar).
• Individual contributor ready to grow into a team-building role; LATAM market experience is a plus.

Technical Skills



• Solid grasp of cloud/SaaS architectures, APIs, and system integrations (REST, JSON, webhooks).
• Able to build and deliver compelling, customized demos and POCs.
• Hands-on experience with CX/CRM platforms and familiarity with contact center technologies (IVR, omnichannel, routing) — preferred.
• Experience with Conversational AI, NLP, chatbots, or voicebots — a plus.

Soft Skills & Mindset



• Clear communicator across technical and executive audiences; strong storytelling and presentation skills.
• Consultative, outcome-focused problem-solver who thrives in cross-functional environments.
• Hands-on, ownership-driven, and comfortable building from scratch in a fast-paced startup context.