Call Center Agent (Full-Time)

Adaptive Teams is proud to be part of a group of companies founded by Nate Ginsburg, built with a two-fold mission: to discover and empower amazing talent while building strong, connected communities all around the world. This vision drives everything we do, from the way we recruit to how we encourage collaboration across global teams. It’s not just about finding the right people for the job; it’s about creating meaningful work that contributes to something bigger.

When you join Adaptive Teams, you’re stepping into a network that believes in the power of talent and community. We seek out individuals who are passionate, skilled, and ready to contribute to a larger purpose. Our projects allow you to showcase your abilities while making real connections across industries and geographies.

Working with us means being part of a company that is committed to your growth and building thriving communities worldwide. If you’re looking to advance your career in an environment that values innovation and collaboration, Adaptive Teams is where you can truly flourish.

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track. About the Company:

This is a

full time role

with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location:

Colombia - Fully Remote

Your Mission: Day to Day Responsibilities Make high-volume inbound and outbound auction-related calls using approved scripts

Clearly explain auction details, deadlines, and next steps

Document call outcomes and tenant responses accurately in the system

Complete multiple call attempts and follow required follow-ups

Handle sensitive or escalated conversations with empathy and professionalism

Stay compliant with timelines, legal requirements, and internal policies

Flag trends, issues, or concerns to team leads

Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful Previous call center, customer service or outbound calling experience (preferred)

Strong verbal communication and active listening skills

Ability to stay calm in high-stress or sensitive conversations

Comfortable working independently and managing your time

Basic computer skills and experience with CRM or call systems

Sharp attention to detail—especially with documentation

Your Perks: What's in it for you Working completely remote

Location independence

Weekend bonus

Training and ongoing support to set you up for success

Collaborative, supportive team environment

A role that builds real-world communication and compliance skills

Important:

Please ensure that both your CV/resume and your video introduction are submitted in

English . Applications with materials provided in any other language

will not be reviewed or considered

for the next stages of the process. Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to

check your inbox

(and

your spam folder , just in case) for further instructions.

We understand

your time is valuable , so we strive to keep the assessment process

under 45 minutes

whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to

schedule your first interview

with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.