Systems Engineer

Systems Engineer - Detalhes da Vaga. ● Key ResponsibilitiesOwn first-touch resolution of tickets in the ServiceNow Collaboration queue across the M365 stack and supported third-party tools. ●Triage, troubleshoot, and document issues; escalate to senior engineers or the Systems Architect with clear reproduction steps when needed. ●Provide first-level technical support to end users for collaboration products and service. ●Assist in monitoring and maintaining collaboration platform health under guidance. ●Perform basic configuration changes, updates, and validation in line with change managementDocument system configurations, runbooks, and procedures; contribute to the Collaboration Hub SharePoint site. ●Learn and follow established security, governance, and compliance protocols. ●Support data collection and reporting for platform usage and service performance. ●Assist in delivering training sessions and end-user-facing documentation for collaboration products and services. ●Support license administration for digital collaboration products and services. ●Support vendor relationships under guidance billing cycles, product upkeep, and renewals. ●Contribute to use-case analysis for widely used tools to identify opportunities for consolidation and standardizationRequired Skills & QualificationsLearns and adopts team vision and goals; follows established strategic direction. ●Executes well-defined tasks with guidance and follows established processes and procedures reliably. ●Develops foundational skills in platform technologies and learns best practices with mentorship. ●Follows team standards, governance, and compliance requirements. ●Learns security, quality, and operational practices. ●Understands system architecture with guidance and implements designs following established architectural patterns. ●Demonstrated competent IT experience (not necessarily collaboration-specific). ●Entry-level Microsoft certifications preferred (MS-900, MS-700, or equivalent). ●Working knowledge of the Microsoft 365 admin center, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Viva. ●Basic familiarity with Microsoft Purview, licensing, and tenant administration concepts. ●Awareness of Microsoft 365 Copilot and Copilot Studio agents (declarative / lite agents). ●Scripting fundamentals (PowerShell preferred; Python or Bash a plus). ●Strong customer service orientation and good written / verbal communication. ●Posted On: 29-05-2026At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. ●. Requisitos para participar do processo. ● . O que oferecemos.