Senior Service And Support Technician

Senior Service And Support Technician - Detalhes da Vaga. ● EMS products benefit from a tradition of flawless Swiss precision and craftsmanship. ●Founded more than 30 years ago, EMS offers valuable solutions in the fields of:Dental Prevention – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologiesUrology – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range. ●Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditions. ●Respect, Excellence and Client orientation are EMS’ core values. ●Quality is part of EMS’ DNA, it is engraved in EMS’ Mission. ●Happy and healthy patients, successful clinicians and passionate partners, this is EMS’ mission. ● EMS delivers innovative and clinically proven treatment outcomes in the least invasive way. ● We are committed to fostering knowledge and skills by training and educating healthcare professionals, partners and employment. ●KEEP IT SIMPLE“It takes profound knowledge to do things in a simple manner”. ● This quote from A. ●R. ●J. ● Turgot is one of the pillars of EMS’ values and drives our spirit. ●Keep it simple. ●Strong ability to present complex solutions in clear, simple terms. ● Be compliantAs part of the opening and development of our activity, we are seeking a Senior Service & Support Technician who will be responsible for the complete management of technical support for medical equipment in their territory. ● This role offers high autonomy and key role in the local establishment of the activity. ●TASKS & RESPONSIBILITIESTechnical Support and MaintenanceEnsure installation, maintenance, and troubleshooting of medical devices. ●Diagnose issues and carry out necessary repairs on the equipment. ●Ensure the performance and compliance of devices according to quality and regulatory standars. ●Client Relation and Support Provide technical support to users (clinics, pract ices, hospitals). ●Train users on the use and maintenance of the equipment. ●Respond to technical inquiries and ensure quick and professional follow-upClient Relations and Support Provide technical support to users (clinics, practices, hospitals). ●Respond to technical inquiries and ensure quick and professional follow-up. ●Activity DevelopmentContribute to the setup and organization of the technical service in the opening of the office. ●Ensure autonomous management of technical activities in the territory. ●Identify client needs and contribute to improving user experience. ●EDUCATION & PERSONAL SKILLSTechnical education (electronics, biomedical, mechanical, or equivalent). ●Experience (5-10 years experiences) in technical equipment maintenance in medical devices. ●Customer service mindset and excellent communication skills. ●Autonomy, sense of responsibility, and entrepreneurial spirit. ●Ability to handle multiple interventions and priorities. ●Good command of IT tools and technical reports. ●Native Portuguese Fluent English - mandatory POSITIONLocation: São PauloNeed to travel: – In need only locally upon requestsProbation Period: 3 monthsOccupation: 100%. Requisitos para participar do processo. ● . O que oferecemos.